Asia's Premier New-World Telecommunications Company Deploys SoftPlus eCRM Solution.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--Oct. 26, 1999-- Asia Online, Asia's Leading Internet Service Provider Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. to Pioneer Real-Time Billing and Comprehensive Customer Management With Web-Based Self Service SoftPlus, Inc., a rapidly growing provider of e-solutions for new world telecommunications companies See telecom company. , today announced that it is building a world-class eCRM (customer relationship management) solution for Asia Online, Asia's premier ISP (1) See in-system programmable. (2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines. . SoftBank Group's Asia Online (www.asiaonline.net), which serves Hong Kong Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. and other Asia-Pacific markets, is among the first telecommunications companies to make the move to a pre-packaged, end-to-end customer management and real-time billing system with Web-based self service. The SoftPlus(R) system will help Asia Online better serve its customers throughout Asia-Pacific. The SoftPlus technology, service and integration solution provides bi-directional connectivity across real-time customer management and billing solution and other OSS Oss (ôs), city (1994 pop. 62,141), North Brabant prov., S Netherlands; chartered 1399. It is a significant industrial center. Manufactures include meat products, chemicals, pharmaceuticals, electrical equipment, and metalware. applications. As a result, Asia Online will achieve an end-to-end, real-time e-business solution that incorporates a unified desktop for all OSS applications and customer-facing business processes. "With Asia Online's burgeoning geographic coverage, we needed a customer management and billing solution that can grow exponentially ex·po·nen·tial adj. 1. Of or relating to an exponent. 2. Mathematics a. Containing, involving, or expressed as an exponent. b. while enabling us to provide superior customer service," said Kevin Randolph, Asia Online's president and chief executive officer. "The SoftPlus solution will allow us to replicate and grow key infrastructure elements to multiple properties throughout Asia, and will support users outside Asia wanting to conduct e-business with the region." "SoftPlus is delivering the technology, service and solutions expertise that is enabling Asia Online to deploy a unified system for customer-facing business processes that spans the entire enterprise," said Mohan Uttarwar, president and founder of SoftPlus. "Our integrated order management, customer management and billing solution for Asia Online provides a unified view of OSS applications and customer care." Utilizing SoftPlus' proven integration methodology, Asia Online is completing the development phase for its SoftPlus TelcoCare(R) unified desktop and the integration phase for the connectors between TelcoCare and Portal Infranet(R). The resulting customer management and billing system is expected to lead to improved customer service, value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. such as up-selling and cross-selling, and quality interactions that reduce customer churn, order process time and call-handling time. The operational rollout is slated for January of next year. Concurrently, work has begun on the next phase of Asia Online's infrastructure enhancement -- Web-based self-service. This Web-enabled system, based on SoftPlus SelfCare(R), is being designed to reduce call volume by enabling customers to manage their interaction with Asia Online at their own pace, ordering new products and services and viewing and paying bills over the Web. The SoftPlus solution leverages Portal's Infranet real-time customer management and billing software -- providing a comprehensive solution designed to meet the specific needs of Internet businesses such as CLECs, ISPs and mobile services. About Asia Online Founded in 1995 in Hong Kong, Asia Online, Ltd. is the holding company for Asia Online - Hong Kong, the pioneering Internet Service Provider (ISP), and Asia Online - Philippines, the Philippines, The (fĭl`əpēnz'), officially Republic of the Philippines, republic (2005 est. pop. 87,857,000), 115,830 sq mi (300,000 sq km), SW Pacific, in the Malay Archipelago off the SE Asia mainland. country's leading Web site developer. It has recently established offices in Walnut Creek Walnut Creek, residential city (1990 pop. 60,569), Contra Costa co., W Calif., in the San Francisco Bay area; inc. 1914. It is the trade and shipping center of an extensive agricultural area where walnuts are among the major product. , Calif., providing headquarters for the Company's Asia Online - Americas operations. Asia Online currently offers a variety of Internet-related services including dial-up, leased lines A private communications channel leased from a common carrier. Most digital lines require four wires (two pairs) for full-duplex transmission. (communications, networking) leased line , ISDN ISDN in full Integrated Services Digital Network Digital telecommunications network that operates over standard copper telephone wires or other media. , roaming, web design & hosting, advertising and e-commerce. Through partnerships with leading US Internet companies and internal development, Asia Online plans to offer Internet-based communications products to both international and domestic customers. These will include voice-over-IP, Internet fax Using the Internet to send faxes. Fax servers accept an incoming fax message and route it to a fax server in the same locality as the destination fax machine. The fax server then makes a local telephone call to send the fax. , digital signatures, certified email to mention a few. Additional information about Asia Online is available at www.asiaonline.net About SoftPlus SoftPlus is a rapidly growing provider of e-solutions for new world telecommunications companies. Its solutions combine an application integration framework with packaged services, providing a unified customer view. SoftPlus is headquartered in Cupertino, Calif., with offices on four continents. Currently more than 200 SoftPlus employees are developing solutions for Fortune 500 companies and industry leaders all over the world. For more information about SoftPlus, visit www.softplus.com or e-mail info@softplus.com. Note to Editors: SoftPlus, TelcoCare, and SelfCare registered trademarks of SoftPlus, Inc. All other product names are or may be trademarks or registered trademarks of their respective owners. |
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