Asera Launches Web-based Customer Support Solution With Integrated Intraware SubscribeNet Download Portal.Business Editors/High-Tech Writers ORINDA, Calif. & BELMONT, Calif.--(BUSINESS WIRE)--Feb. 27, 2002 Intraware, Inc., (Nasdaq:ITRA ITRA International Tire and Rubber Association ITRA Inter-American Treaty of Reciprocal Assistance ), the leading provider of global Electronic Software Delivery and Management (ESDM ESDM Electronic Software Delivery and Management ) and information technology (IT) management solutions and Asera, Inc. today announced that Asera has launched an online support solution containing a seamlessly integrated download portal hosted by Intraware. Enhancing Asera's world class customer service, Asera now provides customers a Web-centric, customer support portal that: contains detailed descriptions of Asera's support offerings, links Asera customers to online customer support, and provides software download portals. The download Web site, externally hosted by Intraware SubscribeNet(R), is designed to allow Asera customers to download the most recent Asera software releases at their convenience. The introduction of the Intraware SubscribeNet Web-based solution to the Asera support suite enables immediate, proactive notification of new software and updates, secure, on-demand downloads, and a personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. Internet account that will allow Asera customers software entitlements 24 hours a day, 7 days a week. In addition, SubscribeNet ensures ongoing release and software management through its scalability and support for continuous, real-time computing “Realtime” redirects here. For other uses, see Realtime (disambiguation). In computer science, real-time computing (RToC) is the study of hardware and software systems which are subject to a "real-time constraint"—i.e. and security. "Ensuring that our customers and partners are successful is crucial to Asera's continued success," said John H. Keast, executive vice president, Worldwide Services, Operations and Support at Asera. "By offering a new electronic software delivery solution via Intraware's SubscribeNet, we will be able to continue offering exceptional customer service while keeping our delivery costs to a minimum. This is important given the mission critical nature of our business which involves providing leading eBusiness solutions seamlessly to enterprise customers." "We are very pleased to be working with Asera on the launch of their new customer support portal," said James Brentano, senior vice president of ESDM, of Intraware. "The success of their electronic support strategy depends in part on providing the fastest and most reliable delivery options, and we are gratified grat·i·fy tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies 1. To please or satisfy: His achievement gratified his father. See Synonyms at please. 2. that our solution meets Asera's stringent security, reliability, and performance requirements." Intraware SubscribeNet has a proven record of helping software companies reduce customer support and operational expenses, accelerate delivery for revenue recognition purposes, and create closer, more profitable relationships with each customer. The solution can be rapidly implemented and seamlessly integrated with any software company's Web site, satisfying the increasing demand for electronic delivery of applications and updates to streamline the software fulfillment ful·fill also ful·fil tr.v. ful·filled, ful·fill·ing, ful·fills also ful·fils 1. To bring into actuality; effect: fulfilled their promises. 2. and management process. About Asera, Inc. Asera provides Global 2000 and emerging, real-time enterprises with world-class commerce, supply chain and eMarketplace solutions. Asera allows companies to customize best-in-class software applications, implement their business processes rapidly, and remain insulated in·su·late tr.v. in·su·lat·ed, in·su·lat·ing, in·su·lates 1. To cause to be in a detached or isolated position. See Synonyms at isolate. 2. from the cost and complexity of technology change. Based in Silicon Valley, Asera also has offices in the UK, Germany and India. Asera can be found on the Web at http://www.asera.com. About Intraware Intraware, Inc. (Nasdaq:ITRA) is a leading provider of global Electronic Software Delivery and Management (ESDM) solutions for the enterprise software market. Intraware's unique spectrum of innovative IT management solutions has attracted strategic relationships with industry leaders such as Computer Associates International, Inc., Corporate Software, and iPlanet, a Sun-Netscape Alliance (Sun-Netscape Alliance, Santa Clara, CA) A joint venture of Sun and Netscape to market Netscape's Web-based software products. The Alliance was formed when AOL acquired Netscape in 1999 to take advantage of the fact that the bulk of Netscape software was already running on Sun hardware. . Intraware's IT management solutions power business-to-business technology providers including: Business Objects SA, Documentum Inc., E.piphany Inc., Interwoven in·ter·weave v. in·ter·wove , in·ter·wo·ven , inter·weav·ing, inter·weaves v.tr. 1. To weave together. 2. To blend together; intermix. v.intr. Inc., PeopleSoft Inc., and RSA Security RSA, The Security Division of EMC Corporation, is headquartered in Bedford, Massachusetts, and maintains offices in Ireland, the United Kingdom, Singapore, India, and Japan. RSA organizes the annual RSA conference. Inc. Intraware is headquartered in Orinda, California “Orinda” redirects here. For other uses, see Orinda (disambiguation). Orinda is a city in Contra Costa County, California, United States. The population was 17,599 at the 2000 census. Orinda is a well-known community in the San Francisco Bay Area. , and can be reached by phone at 888-797-9773 or http://www.intraware.com. Note to Editors: Intraware and SubscribeNet, are registered trademarks of Intraware, Inc. Asera is a trademark of Asera, Inc. Any other company or product names mentioned herein may be a trademark of their respective owners. |
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