Ascom Timeplex offers custom antidote for deregulation challenges-comprehensive support services for North American customers.WOODCLIFF LAKE Woodcliff Lake may refer to:
The reduction or elimination of government power in a particular industry, usually enacted to create more competition within the industry. Notes: Traditional areas that have been deregulated are the telephone and airline industries. of the telecommunications industry has brought new opportunities as well as new players to the marketplace. Recognizing the need for flexible, world-class services to accommodate the broad range of skill levels, resources and requirements of these new players, Ascom Timeplex is introducing a new customizable menu of North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. network services for the company's full product lines. "We felt that flexibility was key to the new service packages to ensure that the varying needs and capabilities of our customers were addressed," comments Seth Newberry, General Manager of Ascom Network Services. "In this downsized and deregulated business environment, technical staffs have shrunk shrunk v. A past tense and a past participle of shrink. shrunk Verb a past tense and past participle of shrink shrunk, shrunken shrink while networks are still growing and vendors new to the marketplace are exploring ways to round out their product lines. So the bottom line is that as seasoned professionals in this arena, we can efficiently support whatever portion of the job is not covered-from staging and installation to after-hours network management," continued Newberry. Ascom Timeplex offers three main categories of support: Implementation Services, Maintenance Services and Support Services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . Implementation Services -- Seamless Start-Ups Designed to assist customers with implementing a networking product, Implementation Services provide a flexible and comprehensive program to ensure a seamless network start-up. Realizing that customers have divergent needs, Ascom Timeplex's Implementation Services offer customers several options to customize the service to their technical and budget requirements. Three levels of service are offered under Implementation Services: Staging, Installation and Enhanced Installation. The Staging option offers a customized program allowing customers to observe, load and test the operation of the network at an Ascom Timeplex Customer Support facility. Customers also have the opportunity to send personnel to participate in the Staging process, giving them in-depth experience with the network, prior to its installation. For a more comprehensive service, application testing application testing - system testing and network documentation options are also available. With Installation, highly trained personnel perform the installation and testing of Ascom Timeplex-supplied equipment ensuring local connectivity, physical layer connectivity and network management station access. Several coverage and service options are available providing increased flexibility to the Installation service. With Enhanced Installation, Ascom Timeplex offers Staging, combined with Installation for the most comprehensive implementation support alternative. Implementation Services ensure a smooth transition of Ascom Timeplex equipment into a customer's network. Maintenance Services -- From Silver to Platinum Once installation is complete, ongoing maintenance of a system is essential for optimum performance. As with Implementation Services, Maintenance Services offer several options to coordinate with each customer's needs. Whichever contract level is selected, customers will receive expert support from knowledgeable personnel. Maintenance Services packages provide customers with several contracted time period options for support. Three comprehensive levels of Maintenance Service packages-Platinum, Gold and Silver-allow for the exchange and repair of parts, dispatch of parts and Ascom Timeplex personnel on-site, as well as toll-free phone support through the Technical Assistance Center (TAC 1. TAC - Translator Assembler-Compiler. For Philco 2000. 2. TAC - Terminal Access Controller. ), depending on the service requirements of customers. The most comprehensive Maintenance Services level, Platinum coverage, provides maximum protection for an Ascom Timeplex network, up to 24 hours a day, 365 days a year. Gold coverage addresses the support needs of customers who require contract service during normal business hours BUSINESS HOURS. The time of the day during which business is transacted. In respect to the time of presentment and demand of bills and notes, business hours generally range through the whole day down to the hours of rest in the evening, except when the paper is payable it a bank or by a . Flexible coverage options allow customers to design this service to meet their unique business needs. Silver coverage offers contracted telephone support, administered through TAC, and is available to meet either business hours, or 7x24 support requirements. Silver coverage may also be enhanced by adding Exchange or Turnaround, Ascom Timeplex's parts services. The Exchange program provides next business day parts replacement, while Turnaround offers standard, or expedited, repair and return services through the Ascom Timeplex Depot Repair Center. Support Services -- Pick and Choose Realizing that customers have different levels of in-house resources, Support Services are designed to provide a comprehensive, balanced suite of services to supplement customers' in-house technical staff. Support Services offer access to a full range of expertise for Ascom Timeplex-supplied equipment, including parts exchange or repair, telephone support and on-site dispatch support, on a per-incident basis. Providing freedom and flexibility, these services allow customers to choose the service they need, when they need it. "With the proliferation proliferation /pro·lif·er·a·tion/ (pro-lif?er-a´shun) the reproduction or multiplication of similar forms, especially of cells.prolif´erativeprolif´erous pro·lif·er·a·tion n. of client server applications, the network has become the backplane An interconnecting device that has sockets for printed circuit boards to plug into. Passive and Active Although resistors may be used, a "passive" backplane adds no processing in the circuit. of the information system," according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. John Mason John Mason may refer to one of the following:
Management Services -- Overnight or Round-the-Clock Ascom Timeplex offers Enterprise Network Management Services to assist customers with the management of their networks. Fault monitoring and management services are available with a variety of coverage alternatives, from weekend shifts to 7x24, to meet individual network management needs. Configuration and performance management services are also available to help customers ensure that their networks operate at optimum levels. "By also creating Enterprise Network Management Centers around the world, Ascom Timeplex provides proactive and reactive network management and operations functions to its customers allowing them to focus on core competencies A core competency is something that a firm can do well and that meets the following three conditions specified by Hamel and Prahalad (1990):
Educational Services -- Practical, Hands-On Training Through the Educational Services program, Ascom Timeplex offers a full range of product specific and generic industry courses that complement all of these service offerings. By combining "hands-on" learning with formal classroom instruction, Educational Services provides customers with practical educational experience, as well as increased levels of networking proficiency. Dedicated courses, cooperative training programs and custom-developed courses are also available alternatives to help make customers' training experiences both meaningful and cost-effective. About Ascom Timplex Ascom Timeplex is a recognized leader in enterprise networking The networking infrastructure in a large enterprise with multiple computer systems and networks of different types is extraordinarily complex. Due to the myriad of interfaces that are required, much of what goes on has little to do with the real data processing of the payroll and orders. systems, providing business-critical solutions to demanding Fortune 500 customers for the past 25 years. The Ascom Timeplex products range from the new SYNCHRONY synchrony /syn·chro·ny/ (-krah-ne) the occurrence of two events simultaneously or with a fixed time interval between them. atrioventricular (AV) synchrony family of hybrid circuit A circuit that contains different types of circuitry or chips. See mixed signal and hybrid microcircuit. , frame relay A high-speed packet switching protocol used in wide area networks (WANs). Providing a granular service of up to DS3 speed (45 Mbps), it has become popular for LAN to LAN connections across remote distances, and services are offered by most major carriers. and cell switches to its well-established LINK/2+ family of T1 multiplexers. The company's key patented, EXPRESS SWITCHING product architecture provides end-to-end prioritization and quality of service guarantees for different types of traffic, such as voice, video, LAN (Local Area Network) A communications network that serves users within a confined geographical area. The "clients" are the user's workstations typically running Windows, although Mac and Linux clients are also used. and SNA (Systems Network Architecture) IBM's mainframe network standards introduced in 1974. Originally a centralized architecture with a host computer controlling many terminals, enhancements, such as APPN and APPC (LU 6. , running over one large distributed network. Headquartered in Woodcliff Lake, Ascom Timeplex offers global service and support for all its products in 70 countries on seven continents to a base of over 4,000 customers. Ascom Timeplex is an operating division of Ascom Enterprise Networks, a core business unit of Ascom Holding AG, Bern, Switzerland, an international telecommunications company See telecom company. whose shares are traded on the Zurich Stock Exchange. -0- Additional company and product information can be found on Ascom Timeplex's home page http://www.timeplex.com. CONTACT: Ascom Timeplex Patricia J. Rohme, 201/573-6467 rohme_pat@timeplex.com |
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