Ascential Selects Intraware SubscribeNet Service to Optimize Customer Satisfaction.

Business Editors/High-Tech Writers

ORINDA, Calif.--(BUSINESS WIRE)--March 5, 2003

Intraware Provides Electronic Software Delivery and Management

(ESDM) Services for the Leading Enterprise Integration Provider's

Global 2000 Customers

Intraware, Inc. (Nasdaq:ITRA), a leading provider of electronic software delivery and management (ESDM) solutions designed to simplify software delivery, increase customer satisfaction and reduce costs for the enterprise software publisher, today announced that Ascential Software Corporation (Nasdaq:ASCL), the enterprise integration leader, has selected the Intraware SubscribeNet(R) solution to ensure optimal customer satisfaction by offering an array of digital delivery and customer self-administration services for its more than 2,200 global customers in the financial services, telecommunications, healthcare, life sciences, manufacturing, and consumer goods and retail industries.

With a global customer base and a suite of products that enable enterprise customers to rapidly turn vast amounts of disparate information into strategic assets, it's important that Ascential is able to give its customers and field personnel reliable anytime, anywhere access to their personalized software archive and documentation. Ascential customers and support employees also will be proactively notified of updates and changes that affect their software and will have the ability to implement those changes on their schedule, all from a single user-friendly interface which will be a seamless extension of the Ascential Web site.

"Ascential chose Intraware because of its proven ability to deliver the security, scalability and range of services that our customers require," said David Ferreira, Worldwide Operations Controller at Ascential. "Relying on Intraware's core ESDM expertise to provide these services will allow us to focus on what we do best -- providing the best metadata and data movement management software."

In addition to the benefits for Ascential's customers, Ascential will benefit from a combination of SubscribeNet's sophisticated features including:

-- Tiered product model -- Allows support of a wide variety of complex product relationships, product licensing schemes and delivery options.

-- Real-time product APIs and full Web-based self-administration tools for complete control of the delivery of products, including management of catalog items, products, files, product lines, license agreements, license key groups, etc.

-- Fully-featured product management, order fulfillment and customer information system.

"Post-sale support services are key to ensuring customer satisfaction and building customer loyalty and are what differentiates great companies from the competition," said Tom Govan, Senior Vice President of Sales and Marketing at Intraware. "As a leader in enterprise integration solutions, Ascential's 100% commitment to making its customers successful includes maximizing and simplifying access to Ascential's solutions."

About Ascential

Ascential Software Corporation is the leading provider of enterprise integration solutions to the Global 2000. Customers use the Ascential Enterprise Integration Suite and products to turn vast amounts of disparate, unrefined data into reusable information that drives business success. Ascential's unique comprehensive data integration suite enables customers to easily collect, validate, organize, administer and deliver information to realize more value from their enterprise data, reduce costs and increase profitability. Headquartered in Westboro, Mass., Ascential has offices worldwide and supports more than 2,200 customers in such industries as financial services, telecommunications, healthcare, life sciences, manufacturing, consumer goods and retail. More information on Ascential can be found on the Web at www.ascentialsoftware.com.

About SubscribeNet

The Intraware SubscribeNet service is a Web-based delivery and support solution that enables enterprise software companies to deliver, track and manage the software, licenses and entitlements they distribute to their global customer base. The solution has a proven record of helping enterprise software companies reduce customer support and operational expenses, accelerate delivery for revenue recognition purposes and create closer, more profitable relationships with each customer. The SubscribeNet service can be rapidly implemented and seamlessly integrated with any software company's Web site, satisfying the increasing demand for electronic delivery of applications and updates to streamline the software fulfillment and management process.

About Intraware

Intraware, Inc. is a leading provider of electronic software delivery and entitlement management (ESDM) solutions for software publishers worldwide. Intraware's unique and innovative delivery management solutions have attracted strategic relationships with industry leaders such as Zomax, Inc., Macrovision Corporation and Software Spectrum. Intraware's ESDM solutions power business-to-business technology providers including: Business Objects SA, Documentum, Inc., PeopleSoft Inc., Hyperion Software Inc., McKesson Corporation and Sun Microsystems Inc. Intraware is headquartered in Orinda, Calif., and can be reached at 888/797-9773 or http://www.intraware.com.

Note to Editors: Intraware and SubscribeNet are registered trademarks of Intraware, Inc. Ascential is a trademark of Ascential Software Corporation. Any other company or product names mentioned herein may be trademarks of their respective owners.