Asante Builds Comprehensive Support System for Mac OS, Linux, Windows 98/NT; Technical Support Services Expand with 24/7 Web Resources.

Business Editors/High-Tech Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--Jan. 24, 2000

Asante Technologies, Inc. (NASDAQ: ASNT.OB) announced today a comprehensive technical support system for Mac OS, Linux, and Windows 98/NT operating systems.

Asante TechInfo(TM) is an online resource with technical information, technical specifications, and troubleshooting information for all current and older Asante products. This reference library is updated daily with information on networking products and solutions. All customers can instantly access the library 24 hours a day, seven days a week at no charge.

Superior Technical Support

&uot;Asante provides technical support for a wide variety of platforms,&uot; said Rachel Johnson of MediaOne (NYSE: UMG), the nation's leading broadband services company. MediaOne provides multichannel video services to more than 5 million subscribers in 10 states. MediaOne also offers high-speed Internet access and telephone services in some of its service areas. &uot;We've been using Asante's products for a year to provision high-speed Internet services for our customers,&uot; said Johnson. &uot;The technical information Asante provides on the Web is convenient to use.&uot;

Making Networking Simple

As the home networking market grows, so does the need to provide continuous support. Asante networking and Internet connectivity products are designed for the easiest possible installation and now there is instant support available. To simplify product installations, Asante provides technical installation and support assistance via voice, email, bulletin board services, and the web. Asante now provides immediate access to its web-based support. This is ideal for customers outside of North America, who must cope with time zone and language differences.

&uot;As part of Asante's efforts to make networking simple, we collect and review questions from customers on our products,&uot; explains Paul Scofield, Asante's manager of technical support. &uot;We collect the most frequently asked questions and post the answers on our TechInfo support website. The new support pages represent years of assimilated information and documentation on our products. Whether you have a support question or just want to learn more about our products, this information is available at our customer's convenience, around the clock.

Support for Mac OS, Linux, Windows 98/NT

&uot;Asante provides outstanding drivers for Mac OS, Linux, and Windows 98/NT operating systems,&uot; extols Judy Scott-McKay, technical information services manager for Asante. &uot;But it takes more than drivers to support a product. We've responded to our customers' needs, not just by updating our products to improve performance, or keep up with the newest technologies, but by providing the information necessary to install and support those products.&uot;

Asante was the first networking company to support the recently announced Mac OS 9. &uot;We are proud of our history of providing products for the Macintosh,&uot; Scott-McKay continued, &uot;but we also realize that customers need support for other platforms as well. We hope to someday rival Apple's well-known Technical Information Library with comprehensive Asante product information for all major computing platforms and operating systems, in both on-line and downloadable formats.&uot;

Powered by Asante Technologies

Asante's new TechInfo resource was developed in-house using Asante network technologies. The technical support database is driven by an Apple FileMaker Pro engine and custom CGI scripts on an Apple Power Macintosh G3. Information is available simultaneously to all Asante technical support resources and customers. Over 100 megabytes of downloadable drivers, software, and documentation are available.

Pricing and Availability

Asante TechInfo is available this week from the Asante website, www.asante.com. Like all other technical support services, this service is free of charge to all Asante customers.

About Asante

Asante Technologies is the leading provider of network solutions for small offices/home offices, education (K-12 and higher education) and enterprises. The Company's FriendlyNET products simplify networking and provide Internet access for mobile and office professionals. The Company's Advanced Systems products support multi-service applications for large enterprises. For additional information, visit www.asante.com or call 800/662-9686 for FriendlyNET products or 800/303-9121 for Advanced Systems products.

Asante and TechInfo are trademarks of Asante Technologies. All other brand names and products are trademarks or registered trademarks of their respective holders.