Arvest Bank Selects Captiva's InputAccel and FormWare for Complete Input Management Solution.

Business Editors/High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--March 17, 2003

System to Provide Immediate Return On Investment By Streamlining

Operations and Bolstering Customer Service

Captiva Software Corp. (Nasdaq: CPTV), a leading provider of input management solutions, today announced that the Arvest Bank Group, a leading mid-west regional banking and financial services provider, will combine InputAccel(R), Captiva's premier document capture software, with FormWare(TM), Captiva's award-winning forms capture software, to create a complete solution for processing incoming account applications, correspondence, loan and other financial documents and forms the bank receives from its retail and commercial customers.

The new solution is part of Arvest's initiative to upgrade its previous image capture system and replace labor-intensive paper processes with a streamlined input management system. The bank will implement InputAccel to scan and convert documents into electronic content and FormWare to automatically recognize and extract data from forms, thereby expediting document and form processing. Currently, Arvest uses over three hundred different document and form types in its operations and relies upon operators manually inspecting, identifying and keying information for its processing needs. The savings in eliminating this manual bottleneck alone will provide an immediate return on investment to Arvest Bank.

"By offering the combined strengths of InputAccel and FormWare for our document processing needs, we found Captiva to be the best provider to meet both our document capture and information recognition requirements," said Jon Pascoe, Imaging Manager at Arvest Bank. "We look forward to merging the systems not only to reduce our internal paper processing costs, but also to streamline our business process operations in order to respond to customer requests more quickly and to continue providing the unsurpassed service that our customers have come to expect from Arvest Bank."

Pascoe added that the bank plans to have the system configured to recognize more than half of its documents in the months ahead. He also said that Arvest will utilize InputAccel and FormWare to convert and process many of its existing paper backfiles into electronic business content.

"We're pleased Arvest Bank has turned to Captiva for a complete solution to its document and form processing needs," said Blaine Owens, Captiva's vice president of Worldwide Sales. "Arvest Bank has shown a deep commitment to the communities it serves, and this investment is additional proof that the bank is employing industry best practice technology in order to better meet the needs of its growing customer base."

About Arvest Bank

The Arvest Bank Group consists of banks in Arkansas, Oklahoma, Missouri and allied support organizations all related by virtue of common ownership. Arvest is a leader in providing innovative ways for customers to do their banking around their hectic schedules. Beginning with Benton County's (Arkansas) first automatic teller machine (ATM) in 1976 and the launch of an Internet banking web site in 1998, Arvest Bank has been at the forefront of providing its customers with convenient, state-of-the-art ways to bank. For more information about Arvest Bank, visit www.arvest.com.

About Captiva

Captiva Software Corp. is a leading provider of input management solutions. Since 1989, the company's award-winning products have been used to manage business critical information from paper, faxed and scanned forms and documents, Internet forms and XML data streams into the enterprise in a more accurate, timely and cost-effective manner. These products automate the processing of billions of forms and documents annually, converting their contents into information that is usable in database, document, content and other information management systems. Captiva's technology serves thousands of users in insurance, financial services, government, business process outsourcing, direct marketing and other markets. For more information, visit www.captivasoftware.com.

FormWare and its logo are trademarks, and InputAccel and its logo are registered trademarks of Captiva Software Corp. All other trademarks or registered trademarks are the property of their respective owners.

This press release may contain forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including, among other things, any projections of earnings, revenues (including where the underlying contract has already been signed), or other financial items; any statements of the plans, strategies, and objectives of management for future operations; any statements concerning proposed new products, services, or developments; any statements regarding future economic conditions or performance; statements of belief and any statement of assumptions underlying any of the foregoing. The risks, uncertainties and assumptions referred to above include, among other things, performance of contracts by customers and partners; employee management issues; the timely development, production and acceptance of products and services and their feature sets; the challenge of managing asset levels, including inventory; the flow of products into third-party distribution channels; the difficulty of keeping expense growth at modest levels while increasing revenues. These and other risks and factors that could cause events or our results to differ from those expressed or implied by such forward-looking statements are described in Captiva Software Corporation's most recent annual report on Form 10-K and quarterly reports on Form 10-Q, as well as other subsequent filings with the Securities and Exchange Commission. We assume no obligation and do not intend to update these forward-looking statements.