Arvada City Hall Open 'Round the Clock' -- on the Web!ARVADA Arvada (ärvăd`ə), city (1990 pop. 89,235), Jefferson and Adams counties, N central Colo., a suburb of Denver; inc. 1904. Primarily residential, Arvada has some light manufacturing. The Arvada Center for the Arts and Humanities is there. , Colo. -- For those who want a more convenient way to contact City Hall, the City of Arvada has launched AskArvada to enable residents, businesses, and visitors to access valuable City information and submit questions or service requests 24-hours a day, seven days a week from the comfort of their homes or offices. Customers can now enter a service request online at any time under the "Ask Arvada" link on the City's website: www.arvada.org. Requests are automatically routed to the appropriate City staff person using software from Government Outreach Outreach is an effort by an organization or group to connect its ideas or practices to the efforts of other organizations, groups, specific audiences or the general public. , a leading online provider of citizen relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) software for local governments and municipalities. City staff will also enter into the web-based program requests made via the phone, in person, or mail. The telephone solution was developed by Tele-Works, a leading provider of inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" communication solutions for local governments. Users don't need to know what City department to contact. Each request is automatically routed to the proper employee based on the service topic that is selected. AskArvada lists dozens of topics to choose from, ranging from Animals to Zoning. Customers will receive a request number so they can monitor the status of their request, as well as a message informing them of the turnaround time (1) In batch processing, the time it takes to receive finished reports after submission of documents or files for processing. In an online environment, turnaround time is the same as response time. to complete their request. The appropriate City staff member will review the request and will follow up with the resident directly. City staff will log all contact with the customer in the system to ensure the request or issue has reached a satisfactory conclusion. In addition to providing an enhanced tool to communicate with the City, the program provides several other benefits to City management, including the collection, tracking, and archiving of requests, as well as allocating a single point of contact for each possible issue. City department managers are also able to view their entire department's productivity and responsiveness. Log onto www.arvada.org and "Ask Arvada" today! About Government Outreach Government Outreach, of Pleasanton, California Pleasanton, nicknamed "P-town"<ref name="">Ptown (Pleasanton) Bike Advocates Meeting, East Bay Bicycle Coalition website, August 14, 2007, retrieved August 17, 2007, is a city in Alameda County, California and was incorporated in 1894. , provides citizen relationship management and code enforcement Code Enforcement is the act of enforcing a set of s, principles, or laws (especially written ones) and insuring observance of a system of norms or customs. An authority usually enforces a civil code, a set of rules, or a body of laws and compel those subject to their authority to solutions to meet the unique needs of local government agencies. Learn more about Government Outreach at www.govoutreach.com. About Tele-Works Founded in 1986, Tele-Works has established itself as the leading provider of inbound and outbound communication solutions for local governments and utility agencies. Learn more about Tele-Works at www.tele-works.com. |
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