Artisoft releases TeleVantage 5.0. (New Products).Artisoft, Inc., a developer of software-based telephone systems, has announced the next generation of its TeleVantage product line. TeleVantage 5.0 was designed to increase the system's scalability to almost double its current capacity and enable voice-over-IP (VoIP) connectivity to popular digital handsets. The release can also help lower the cost of deploying a VoIP solution and provides new features designed to improve the productivity and customer service of small to medium-size businesses, branch offices and call centers, TeleVantage 5.0 is available through Artisoft's channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: solution providers. This new release marks the culmination of two collaboration projects between Artisoft and Intel Corp. First, by supporting the new family of Intel Dialogic di·a·log·ic also di·a·log·i·cal adj. Of, relating to, or written in dialogue. di  a·log telecom hardware, TeleVantage 5.0 can meet the
needs of larger organizations, while also lowering the costs associated
with system implementation. TeleVantage scales up to 192 incoming trunks
and 480 phones per server and supports conference cal ls of up to 60
parties. It is hoped that customers can better afford to deploy
TeleVantage since fewer server slots ate required and the cost of
Intel's new VoIP components have been reduced by up to 50 percent.
The second collaboration with Intel provides TeleVantage 5.0 customers
with a choice of digital, analog or IP telephone handsets. By
integrating with the Intel NetStructure PBX-IP Media Gateway,
TeleVantage can now work with popular digital handsets manufactured by
Avaya, NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98).NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. , Nortel and Siemens. This allows organizations to take advantage of the feature set of TeleVantage without throwing away the investments they have made in proprietary phones. TeleVantage also directly supports Toshiba digital handsets as well as ADSI (Active Directory Services Interface) A programming interface from Microsoft for accessing the Microsoft Active Directory (Windows 2000), the directory within Exchange and other directories via providers. analog and IP handsets. Enhancements to TeleVantage 5.0 enable call center customers to redirect re·di·rect tr.v. re·di·rect·ed, re·di·rect·ing, re·di·rects To change the direction or course of. n. A redirect examination. re calls to voice mail, or other queues and extensions based on the number of calls in a queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). , the number of agents available or the expected wait time. Other call center improvements inclu de a new suite of realtime statistics and reports, support for agents who roam from desk to desk and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" call center enhancements. www.artisoft.com/617-354-0600 |
|
||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion