Artisoft introduces TeleVantage Call Classifier 2.0. (New Products).Artisoft, Inc., developer of software-based phone systems, has announced the availability of a new version of TeleVantage Call Classifier, a software application for Artisoft's Tele Vantage product line. Tele Vantage Call Classifier 2.0 was launched to allow businesses to identify callers, intelligently route calls and present call center agents with scripts and related caller Caller may refer to one of the following:
(2) In data entry operations, to compare the keystrokes of a second operator with the data entered by the first operator to ensure that the data were typed in accurately. See validate. caller data and route callers to the optimal agent using predefined rules. Tele Vantage is a software-based phone system that combines stability with advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry . Designed specifically for small to mid-size businesses, branch offices and call centers, TeleVantage aims to deliver better functionality, flexibility and value than proprietary PBXs. Tele Vantage Call Center helps enable businesses to implement affordable call centers to drive revenue and deliver improved customer service with a sophisticated feature set, including IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. to enable Web-based call centers and support agents working remotely; voice-over-IP toll bypass to reduce costs; intelligent call management, queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on and agent training features; and comprehensive trend analysis reporting and real-time statistic statistic, n a value or number that describes a series of quantitative observations or measures; a value calculated from a sample. statistic a numerical value calculated from a number of observations in order to summarize them. monitoring. www.artisoft.com/617-354-0600 |
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