Artisoft introduces TeleVantage Call Center scoreboard. (New Products).Artisoft, Inc. announced an addition to its family of off-the-shelf applications that expand the capabilities of its Tele Vantage product line. TeleVantage Call Center Scoreboard is a new tool for call center managers who need to closely monitor call center queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). and agent performance through physical display wallboards or visual or audible A protected MP3 file format from the Audible.com audio download service. See Audible.com. statistic-based alarms and notifications. TeleVantage Call Center Scoreboard, which is designed for the small- to mid-sized call center market, provides call center managers with a tool to track queue and agent productivity from their PCs, phones or wallboard. TeleVantage Call Center Scoreboard includes the ability to trigger (1) A mechanism that initiates an action when an event occurs such as reaching a certain time or date or upon receiving some type of input. A trigger generally causes a program routine to be executed. one or more alarms when agent or queue performance statistics exceed custom thresholds; show the current state of all agent activity and display when an agent's time in a particular state exceeds configurable thresholds and maintain one or more on-screen on·screen or on-screen adj. & adv. 1. As shown on a movie, television, or display screen. 2. Within public view; in public. windows to monitor specific call center statistics in real-rime. TeleVantage Call Center Scoreboar d offers over 25 new statistics in addition to the built-in built-in - (Or "primitive") A built-in function or operator is one provided by the lowest level of a language implementation. This usually means it is not possible (or efficient) to express it in the language itself. statistics of Tele Vantage Call Center. www.artisoft.com/617-354-0600 |
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