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Artisoft introduces TeleVantage 6.0.


Artisoft, Inc., a provider of open systems IP-PBX and call center solutions, recently unveiled TeleVantage 6.0, designed to deliver communications capabilities to medium-sized businesses, branch offices and call centers. The release includes features made to improve customer service and enhance productivity, while at the same time lowering cost of ownership. TeleVantage 6.0 also helps expand Artisoft's market opportunity with a 50 percent increase in scalability and enhanced legacy PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN).  integration. With this release, Artisoft introduces TeleVantage ViewPoint, a new version of the system's graphical interface that allows users to visually manage their calls and messages from any PC. All ViewPoint features can be used with any remote phone--including IP, home and cell phones--allowing telecommuters and mobile workers to point-and-click to conference or record calls, juggle multiple calls on hold and drag-and-drop to transfer calls or dial numbers. ViewPoint was created to help transform remote phones into fully functional TeleVantage office extensions, offering a solution for organizations that employ home office or traveling workers.

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www.televantageonline.com

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Title Annotation:New Products ...
Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1USA
Date:Apr 1, 2004
Words:199
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