Artisoft announces two new products.

Artisoft, Inc., developer of software-based phone systems, has announced the availability of two new products that expand the capabilities of its Tele Vantage system. Tele Vantage Conference Manager allows businesses to set up conference calls of up to 60 parties without paying for costly service fees. The second new product, Tele Vantage Call Classifier, aims to improve call center agent productivity by displaying Web pages with caller or account details. Both products are available from Artisoft's worldwide network of dealers. Tele Vantage Conference Manager enables business to set up conference calls or virtual conference rooms, eliminating the need for expensive third-party conference services. Users simply call an extension to join a conference, or optionally select a particular conference room. Tele Vantage Call Classifier lets businesses identify callers, look up additional caller data in any database, intelligently route calls and present call center agents with scripts and related caller information before they answer the phone. New with version 3.0 is support for browser-based screen pops. When a call arrives at an agent's desk, Tele Vantage Call Classifier uses caller information to launch a Web browser window to display the relevant Web page to the agent.

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www.artisoft.com