Artisoft and U.S. Infotel Team for Innovative Dialing Solution.CAMBRIDGE, Mass. & OKLAHOMA CITY Oklahoma City (1990 pop. 444,719), state capital, and seat of Oklahoma co., central Okla., on the North Canadian River; inc. 1890. The state's largest city, it is an important livestock market, a wholesale, distribution, industrial, and financial center, and a farm , Okla. -- Uniting TeleVantage and Odyssey Super Dialer System Improves Outbound Telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. and Business-to-Business Prospecting Artisoft(R), Inc. (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). :ASFT ASFT Airport Surface Friction Tester ), a leading provider of open systems IP-PBX and call center products, and U.S. Infotel, manufacturer of the Odyssey Super Dialer System, today announced the availability of a cost-effective predictive dialing solution. The integration of TeleVantage(R), Artisoft's open systems IP-PBX, with Odyssey Super Dialer System enables call centers, outbound telemarketers, and sales organizations to dramatically increase agent performance. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels. "Using Odyssey Super Dialer with TeleVantage has increased our dialing efficiencies by over 100%, and allowed us to contact more people with fewer call center agents than ever before," commented Kirk Hill of Mountain States The Mountain States (also known as the Mountain West) form one of the nine geographic divisions of the United States that are officially recognized by the United States Census Bureau. Glass. "It was easy to install, easy to use, integrates well with Goldmine, and comes at an attractive price. Since we installed the Odyssey Super Dialer System with TeleVantage, our agents have nearly doubled their personal income as a result of added commissions, which relate to corporate profits in the long run." Unlike typical call center dialer systems, which lack detailed feature sets, the TeleVantage - Odyssey combination provides users with the robust functionality of TeleVantage. This integration automates outbound calls by passing only answered calls to an agent, thereby significantly increasing their productivity. The solution also delivers powerful connections to Goldmine Software for unlimited database connectivity with screen pops and Intel(R) Dialogic di·a·log·ic also di·a·log·i·cal adj. Of, relating to, or written in dialogue. di  a·log Call Progress Detection to enable detection of busies, no answers, answers, answering machines, and operator intercept tones. "TeleVantage customers are always looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. better ways to manage their calling campaigns," remarked Rob Black, Artisoft's Product Marketing Manager. "With all of the sophisticated needs our call center customers have, we are excited that U.S. Infotel has provided such a feature rich solution with Odyssey." TeleVantage is an open systems IP-PBX that delivers unprecedented communications capabilities to medium-size businesses, branch offices and call centers. The flexible software-based feature set, including intelligent call management, unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , automatic call recording, graphical desktop call control and the comprehensive TeleVantage Call Center, is easy to customize and administer, allowing businesses to dramatically improve customer service and employee productivity. Built on industry standards and supported by world-class Intel technologies, TeleVantage eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . The Odyssey Super Dialer System makes businesses more productive through innovation and development of telephony products. The Odyssey Super Dialer System works with many popular CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. packages, including Goldmine, Microsoft CRM, and SalesLogix. The Odyssey Dialer also works efficiently with the federal guidelines for Do Not Call Registry Do Not Call Registry is the name of a list of personal phone numbers that are off limits to telemarketers in North America.
"U.S. Infotel has been a leader in the call center market for ten years, producing predictive dialing, autodialing, and now a Super Dialer System. This partnership with Artisoft affirms our commitment to legal outbound calling and open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced in telephony," noted Steve Davidson, President of U.S. Infotel Corporation. "We believe that the tremendous inbound features of TeleVantage combined with the Odyssey Super Dialer System make for a winning combination." About Artisoft Artisoft, Inc. is a leading provider of open systems IP-PBX and call center products that deliver advanced functionality, flexibility, and value to medium-size businesses, branch offices, and call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About U.S. Infotel Corporation U.S. Infotel Corporation is a leading provider of predictive dialers, autodialers, power dialers, and call center systems for call centers, business, education, healthcare, hospitality and customer service center operations. Products include Odyssey Super Dialer System, The Odyssey Call Center System, Autovoice autodialer system for voicemail broadcast and emergency notification. U.S. Infotel Corporation has won many awards over the years in the call center industry for its innovative dialers, recorders, and add on products that enhance the CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. technology space. Headquarters are in Oklahoma City, OK with a branch office in California. For more information, call 800 941 2590, or visit www.usinfotel.com. |
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