Artisoft and Spectrum Corporation to Offer Integrated Call Center Solution; Spectrum Joins Artisoft's Open Communication Alliance.Business Editors CT Expo 2002 CAMBRIDGE, Mass. & HOUSTON--(BUSINESS WIRE)--March 6, 2002 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFT ASFT Airport Surface Friction Tester ), developer of the first software-based phone system, and Spectrum Corporation, an innovative leader in manufacturing wallboards and other electronic displays, today announced the integration of Artisoft's TeleVantage Call Center with Spectrum's overhead displays. This joint solution, developed under Artisoft's Open Communication Alliance Program, enables TeleVantage Call Center managers to have real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. access to critical statistics and notifications via a physical wallboard display. The companies will market and promote this solution to their respective channels. The integration between TeleVantage and Spectrum wallboards is in conjunction with Artisoft's recently announced TeleVantage Call Center Scoreboard, an invaluable tool for call center managers who need to closely monitor call center queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). and agent performance through physical display wallboards or visual or audible A protected MP3 file format from the Audible.com audio download service. See Audible.com. statistic-based alarms and notifications. TeleVantage Call Center Scoreboard brings these sophisticated abilities to the small- to mid-sized call center market at an unprecedented price point. "Overhead wallboard displays are an important productivity tool in call centers," said Diana Vlamis, Director of Business Development at Artisoft. "By teaming with the industry leader, Spectrum Corporation, we are able to offer TeleVantage resellers the best integrated solution for their call center customers." TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available today. Designed specifically for small- mid-sized business, branch offices and call centers, TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs. Its robust feature set includes intelligent call management, powerful call center, ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. functionality, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , comprehensive messaging, and graphical desktop call control. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . Spectrum Corporation is an industry leader in the call center market, offering a full range of wallboards and other display products. The newest addition to the Spectrum line is the IP based wallboards that connect directly to the network and display real time statistics and messages. A separate "network" of serial cabling for the wallboards is no longer required and the IP based wallboards are completely compatible with previous generations of Spectrum wallboards. "We are excited about the integration with TeleVantage Call Center," noted Dan Boehm, VP Sales and Marketing of Spectrum Corporation. "We look forward to reaching the market of small to mid-sized call centers that Artisoft is targeting." Both companies are exhibiting their products, including this joint solution, at CT Expo, being held at the Los Angeles Convention Center The Los Angeles Convention Center (abbreviated LACC) is a convention center in downtown Los Angeles. The LACC hosts annual events such as the Greater Los Angeles Auto Show, and was best known to video games fans as host to E3 until its cessation in 2006. , March 5-6. About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Designed specifically for small- to mid-size businesses, corporate branch offices, and call centers, Artisoft's TeleVantage delivers greater functionality, flexibility and value than proprietary PBXs. Artisoft's innovative software products have received more than 30 industry awards including "Product of the Year," "Best of Show," and "Editors' Choice" by Network Magazine, Communications Solutions Magazine and Customer Inter@action Solutions Magazine. The company distributes its products and services worldwide through a dedicated and growing channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. For more information, please call 800-914-9985 or visit our website, http://www.artisoft.com. About Spectrum Corp. Spectrum Corporation is a leading provider of wallboards for call centers throughout the world. Based in Houston, Texas “Houston” redirects here. For other uses, see Houston (disambiguation). Houston (pronounced /'hjuːstən/) is the largest city in the state of Texas and the , USA. Since 1971, Spectrum has consistently been an innovative leader with products such as the Spectrum ACD Wallboards, Ultra-Link II Real Time Software, Ultra-Data Enterprise Software and the Spectrum LED Scoreboard system using maintenance free SpectraLite Advanced Technology. At Spectrum timely information is our business. For information, please call 800-392-5050 or visit our website, http://www.specorp.com. |
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