Artisoft and Lumenex Partner to Deliver Comprehensive Communications Solutions Tailored for Medical Offices and Schools.

Business Editors

CAMBRIDGE, Mass. & BALTIMORE--(BUSINESS WIRE)--May 27, 2004

Artisoft(R), Inc. (OTC: ASFT), a leading provider of open systems IP-PBX and call center products, and Lumenex, a leading voice-enabled IVR solutions provider, today announced the availability of cost-effective telephony solutions for the educational and medical markets. The integration of TeleVantage(R), Artisoft's award-winning IP-PBX, with Lumenex School Suite and Medical Assistant improves productivity and provides exceptional value and expandability for the education and medical environments. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to actively promote the partnership solutions to their respective channels.

Combining the robust capabilities of TeleVantage with Lumenex School Suite and Medical Assistant delivers complete communication solutions to schools and doctor's offices. School Suite is a scalable network solution that enables school administrators to handle more tasks with less staff in a cost effective manner and provides both parents and students with an easy accessible means of pertinent school-related information. Medical Assistant automates many of the functions and repetitive tasks that are performed by medical and dental practices on a daily basis and provides consistent and superior services at dramatic cost savings. Both solutions are hosted on the TeleVantage system, creating significant cost savings for businesses, as they do not need to purchase a separate IVR server. With TeleVantage, the Lumenex applications enable schools and medical offices to maximize operational efficiency and cost effectiveness while improving communications with either parents/students or patients.

Lumenex School Suite provides automatic absence notification, announcements of events such as school closings, the ability to retrieve homework assignments, and a cafeteria menu feature so parents can find what meals will be served, streamlining management efforts and enhancing relationships between school, parents, students and community. School Suite can be used for either one school or integrated amongst all district schools to consolidate records. The Lumenex Medical Assistant provides medical and dental offices with a complete solution for automating Incoming Call Routing, Call Logging, Appointment Scheduling, Appointment Confirmation, and Test Results. Easy to deploy and user-friendly, it can be further customized to provide the practice with a competitive advantage.

"The integration with Lumenex School Suite and Medical Assistant will further cement the appeal of TeleVantage to schools and doctors offices," commented Rob Black, Artisoft's Product Marketing Manager. " Our school system customers cannot believe the functionality and cost savings they receive using School Suite - automated parental notification for child absences practically pays for the entire system. And since TeleVantage is already a popular choice for many doctor and dentist offices, the integration with Medical Assistant solidifies TeleVantage as the most logical alternative for medical practices."

TeleVantage is an open systems IP-PBX that delivers unprecedented communications capabilities to medium-size businesses, branch offices and call centers. The flexible software feature set makes it easy to customize and administer, allowing businesses to improve customer service and enhance productivity. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control. Built on industry standards and supported by world-class Intel(R) technologies, TeleVantage eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.

"Lumenex is excited about the partnership with Artisoft and their commitment to providing their customers with quality solutions such as ours," noted Sy Sajjad, President of Lumenex. "Our customers are already experiencing significant cost savings from using our joint solutions."

About Artisoft

Artisoft, Inc. is a leading provider of open systems IP-PBX and call center products that deliver advanced functionality, flexibility, and value to medium-size businesses, branch offices, and call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com.

About Lumenex

Lumenex is a leading software developer of IVR, IWR and voice-enabled solutions uses in both government and commercial applications. Lumenex is a software development company for the communications technology industry. Lumenex provides solutions to enhance existing communication devices and to provide new integrated solutions combining computer and telephony technologies using voice. Lumenex solutions involve voice biometrics, voice recognition, wireless and other related technologies. Lumenex's focus is to provide speech enabled products and services that interact with these devices through the use of voice and natural language. Headquartered in the Greater Washington DC/Baltimore MD business corridor, Lumenex designs and develops software solutions for the government, financial, educational, healthcare, telecom and wireless industries. For more information visit www.Lumenex.com.