Artisoft and Logic-Phone Partner to Offer Robust, Easy to Use Telesales Solution.Business Editors/High-Tech Writers CAMBRIDGE, Mass. & MADRID, Spain--(BUSINESS WIRE)--July 29, 2003 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFTC), developer of the first software-based phone system, and Logic-Phone, a provider of converged voice and data solutions, today announced a powerful call center tool for the telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → and telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. industries. The integration of Artisoft's TeleVantage(R) 5.0 with Logic-Phone Telescripting Manager offers call center managers the ability to quickly set up and conduct sophisticated telesales campaigns. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels. With Logic-Phone Telescripting Manager, TeleVantage users can import customer databases, design and edit calling scripts, configure the details of campaigns, and supervise the progress of multiple simultaneous campaigns. A group of call center agents can be working on any number of campaigns simultaneously, with the appropriate prompts and input boxes appearing on the operator's screen as each call is connected, thereby increasing agent productivity and reducing costs. "For call center companies, outbound calling is all about producing maximum results with a given set of resources," said Diana Vlamis, Director of Business Development at Artisoft. "The combination of the powerful call handling capabilities of TeleVantage and Logic-Phone's Telescripting Manager ensures the best possible performance of call center agents." TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , comprehensive messaging, web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel(R) hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "Logic-Phone Telescripting Manager and TeleVantage Call Center are a winning combination for any call center that wants to manage sophisticated telemarketing campaigns and work on multiple campaigns simultaneously with a group of call center agents," said Pedro Fernandez, Managing Director at Logic-Phone. "Call centers are faced with a rapidly changing marketplace and need adaptable solutions like ours." About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Logic-Phone Logic-Phone is a leading integrator of communications systems. Our mission is provide to the SME (1) (Small and Medium-sized Enterprise) See SMB. (2) (Subject Matter Expert) An individual who is well-versed in the policies and procedures of a particular department or division. (Small Medium Enterprise) with the best solutions in telephony and Contact Centers. Based on Artisoft's TeleVantage, we developed and distribute the collection Logic-Phone TeleVantage - an open, completely flexible, standards-based solution that delivers all the features necessary for a Contact Center (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. in the same system: automatic operators, IVRs, integration with databases, recording of calls, unified mail, campaign manager, real-time system monitoring A System Monitor (SM) is a process within a distributed system for collecting and storing state data. There are many issues involved with designing and implementing a system monitor. , etc.) integrated in a single platform. For more information, please call +34-91-4585277 or visit our website at http://www.logic-phone.com. |
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