Artisoft and JulySoft Deliver Advanced Communications System for Medical Practices; Integration of TeleVantage and ReminderPro Significantly Improves Patient Services.Business Editors/Health/Medical Writers/High-Tech Writers CAMBRIDGE, Mass. & TUCSON, Ariz.--(BUSINESS WIRE)--Feb. 9, 2004 Artisoft(R), Inc. (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). : ASFT ASFT Airport Surface Friction Tester ), a leading provider of open systems IP PBX (Internet Protocol Private Branch eXchange) A telephone switch that supports voice over IP (VoIP). IP PBXs convert IP phone calls into traditional circuit-switched TDM connections for the PSTN. and call center products, and JulySoft, a leading provider of professional PC-based telephony solutions, today announced the integration of Artisoft's TeleVantage(R) and JulySoft's automated dialing system, ReminderPro(TM). This solution provides medical and dental offices with a complete patient communications system In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. that improves office efficiencies and provides patients with higher levels of service. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels. Combining the advanced telephony capabilities of TeleVantage with ReminderPro enables medical and dental offices to simplify a variety of phone tasks, including automating appointment reminders. The joint solution ensures that doctors can always be reached and eliminates the need for third-party answering services answering service n. A business service that answers its clients' telephone calls and conveys messages to the clients. . In addition, it easily integrates with practice management software, allowing office staff to handle patient calls more efficiently and professionally. The entire solution runs on a single, standard computer server, providing an affordable solution for any size practice. "The TeleVantage and ReminderPro integration is going to help us better service the medical market," remarked Tyler Patterson, Vice-President of Business Development at Adtech Solutions, an Authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: TeleVantage Solution Provider. "With Artisoft and JulySoft, you know the products are going to successfully meet the needs of the customer." Artisoft's award-winning TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel(R) hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "We are excited about the benefits that this joint solution provides to the medical industry," commented Rob Black, Artisoft's Product Marketing Manager. "This integration allows medical practices to take advantage of our advanced phone system capabilities to further improve their productivity and exceed patients' expectations." ReminderPro, JulySoft's automated communication solution, is designed to notify and inform customers of appointments, deliveries, and other types of repetitive notifications through phone and e-mail messages. ReminderPro allows users to create customized phone messages in their own voice, and features flexible answering machine handling, multiple language options, operator transfer, call confirmation, survey capabilities, and call reporting. The system also includes fully automated operation, flexible message construction, custom touch-tone response options, a library of 38,000 names, and a text-to-speech option. The system works in conjunction with data management or scheduling software to provide customized reminders, and is proven to reduce no-shows, ease staff overload, provide consistent communication, and save businesses time and money. "This one-box solution promotes a higher level of customer communication and service, which is exactly what JulySoft strives to empower its clients with. Combining ReminderPro and TeleVantage offers clients the added benefit of inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound call features all-in-one," said Lew Lepley, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of JulySoft. About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About JulySoft JulySoft develops and markets professional, interactive computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration products that improve the profitability and productivity of a wide range of businesses from healthcare, service and retail industries to local, state and federal government agencies. JulySoft offers a full range of professional PC-based telephony solutions that include ReminderPro, an automated calling system; LabRetriever(TM), a confidential lab results inquiry system; and InQuire(TM), a customized inbound information-on-demand system. For more information, call 800-350-7693, or visit www.julysoft.com. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion