Artisoft and Incotesy Partner to Deliver Innovative Call Center Solution; Integration of TeleVantage and CCBiller turns call centers into profit centers.Business Editors/High-Tech Writers CAMBRIDGE, Mass. and LITHONIA, Ga.--(BUSINESS WIRE)--May 14, 2003 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFTD), developer of the first software-based phone system, and Incotesy, Inc., a leading provider of custom Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) solutions, today announced that the companies have teamed to enable call centers to transform from cost centers to profit centers. Using Incotesy's CCBiller, TeleVantage customers will be able to automatically and accurately charge for call center agents' time. This strategic relationship, formed under Artisoft's Open Communications Alliance, empowers both companies to promote the solution to their respective channels. CCBiller is a versatile credit card billing application that empowers TeleVantage Call Center customers to set initial and subsequent per-minute rates and enforce minimum per-call charges to tailor the payment process to their business models. The charges begin to accrue To increase; to augment; to come to by way of increase; to be added as an increase, profit, or damage. Acquired; falling due; made or executed; matured; occurred; received; vested; was created; was incurred. only when the caller is connected to a live agent, so customers do not pay for hold time. CCBiller supports VeriSign and other interchangeable in·ter·change·a·ble adj. That can be interchanged: interchangeable items of clothing; interchangeable automotive parts. in back-ends for credit card processing. "TeleVantage Call Center already saves customers money by optimizing agents' time and tracking vital call center statistics," said Diana Vlamis, Director of Business Development at Artisoft. "Now, Incotesy's CCBiller allows TeleVantage call centers to charge for service or support in real time, and according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. the actual time used, turning what has traditionally been a cost center into a profit center." Artisoft's award-winning TeleVantage is an affordable, flexible software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , comprehensive messaging, web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on open systems architecture and supported by world-class Intel(R), hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "CCBiller and TeleVantage Call Center are a winning combination for any business that has phone agents working off a queue, whether it's a tech support center, a customer service center, or any other kind of information service," said Emmanuel Jean-Leon, VP of Operations at Incotesy, Inc. "We are very excited about working with Artisoft and the Open Communications Alliance, and exploring new vertical market opportunities with TeleVantage." Incotesy, Inc. specializes in providing IVR solutions with comprehensive and user-friendly caller interfaces, despite the complexity of back end operations. Over the past seven years, the Years, The the seven decades of Eleanor Pargiter’s life. [Br. Lit.: Benét, 1109] See : Time engineers at Incotesy have worked with several prominent organizations to develop hundreds of IVR solutions in a number of vertical markets including: building inspections, library book renewals, pharmacy prescription refills, service dispatcher Software that determines what pending tasks should be done next and assigns the available resources to accomplish it. It may execute other programs or generate a list for human operators to follow. See scheduler. management, order management, department of transportation traffic condition reports, clinical lab test results, and more. About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. The company's TeleVantage system delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Incotesy Incotesy Inc. is a leading provider of custom interactive voice response systems focused on delivering solutions specifically tailored to meet its customers' needs. Incotesy's solutions span numerous voice processing The computerized handling of voice, which includes voice store and forward, voice response, voice recognition and text to speech technologies. platforms across several vertical markets. Incotesy integrates the most advanced technologies available today to create customized solutions that its customers need in order to meet their ever-evolving business challenges. Incotesy is changing the fundamental economics of voice response systems by consistently providing "Technology that Simply Works." For more information, please call 770-734-4141, or visit our website at http://www.incotesy.com. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion