Artisoft and GoldMine Partner to Deliver Enhanced CRM Solutions.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--Jan. 31, 2000 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ASFT ASFT Airport Surface Friction Tester ) and GoldMine Software Corporation today announced an alliance that provides small- to medium-sized businesses (SMBs) and corporate branch offices with an integrated customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) solution. Artisoft has integrated its TeleVantage(R) software-PBX phone system with GoldMine(R) software, allowing users to better manage customer relationships and develop new business opportunities. In addition, the companies are pursuing joint marketing and channel readiness and referral programs. TeleVantage allows GoldMine users to interact with customers more efficiently and intelligently. When a phone call comes in, the associated contact information is automatically provided to the GoldMine user prior to answering the call. In addition, users can make outgoing calls from within GoldMine, saving time and enhancing the end-user experience. &uot;After thoroughly evaluating a number of phone systems to integrate with GoldMine, we found that Artisoft's TeleVantage provides customers with the easiest and most seamless computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration and CRM integration possible,&uot; said Steve Davidson of U.S. InfoTel Corporation, a value-added reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. of both TeleVantage and GoldMine. &uot;We have already started installing integrated TeleVantage and GoldMine systems for customers who've chosen this solution to replace their existing proprietary PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). phone systems.&uot; &uot;Partnering with Artisoft allows our customers to combine their customer management solutions with their phone systems, and this integration is the next logical step in providing today's business Today's Business is a show on CNBC that aired in the early morning, 5 to 7AM ET timeslot, hosted by Liz Claman and Bob Sellers, and it was replaced by Wake Up Call on Feb 4, 2002. professionals with superior customer relationship management,&uot; said Vance Brown, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of GoldMine Software. &uot;TeleVantage's unique features and capabilities have helped position the product as a proven leader in the software-PBX market, and make it a solid match with GoldMine.&uot; &uot;TeleVantage's integration with GoldMine highlights one of the advantages of an open, standards-based software-PBX. By harnessing the power of this open telephone system, customers can increase the value of their existing business applications,&uot; said T. Paul Thomas Paul Thomas (born Paul Anthony Thomas, 5 October 1980, Waldorf, Maryland, United States) is the bassist of the band, Good Charlotte. He started out on the guitar, but then a friend influenced him to play the bass guitar. , president and CEO of Artisoft. &uot;GoldMine has a solid reputation for providing businesses with a customizable and affordable CRM solution, and we are looking forward to expanding our alliance.&uot; About TeleVantage TeleVantage provides intelligent call management, ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. functionality, IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. capability, and messaging features for up to 96 trunk lines and 264 extensions. It is a flexible, upgradable software solution that operates on Windows NT systems and uses off-the-shelf computer, wiring and telephony hardware. When synchronized with networked desktop PCs, TeleVantage enables PC users to see and hear voice messages, graphically manage their own calls and integrate phone and e-mail messaging. TeleVantage 3.0 is now available for purchase exclusively through Artisoft's network of value-added-resellers (VARs). About GoldMine GoldMine provides tools to gather, store and analyze customer information in order to win and retain customers. Designed for the workgroup, GoldMine collects and centralizes all information flowing through an organization, the result is an internal organizational structure that has every employee working at maximum effectiveness and efficiency. With GoldMine's unique solution to managing prospect and client information, teams can spend less time on administrative tasks and more time realizing results. GoldMine bridges the gap between complex, expensive Sales Force Automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. software and lower-end Contact Managers to give you high-end results at an affordable price. About Artisoft Artisoft, Inc. (NASDAQ: ASFT) of Cambridge, Mass., is a recognized leader in providing easy-to-use, affordable computer telephony and communications software solutions for small-to medium-size businesses. Artisoft's innovative software products have received more than 100 industry awards including &uot;Product of the Year&uot;, &uot;Best of Show&uot; and &uot;Editors' Choice&uot; by PC Magazine, VARBusiness, Computer Telephony Magazine and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Magazine among others. The company distributes its products in more than 100 countries around the world. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com. About GoldMine Software Corporation GoldMine has been ranked in the Inc. 500 &uot;Top 100 Fastest Growing Private Companies&uot; for the past three years, was named a national &uot;Fast 500&uot; company by Fast Company Magazine for the second consecutive year, has been listed on Upside magazine's annual &uot;Hot 100 Private Companies&uot; and has been ranked as one of Microsoft Corp.'s fastest growing Independent Software Vendors. In addition, founders Jon V. Ferrara and Elan Susser have been awarded the coveted cov·et v. cov·et·ed, cov·et·ing, cov·ets v.tr. 1. To feel blameworthy desire for (that which is another's). See Synonyms at envy. 2. To wish for longingly. See Synonyms at desire. 1999 Ernst &Young &uot;Entrepreneur of the Year&uot; award. GoldMine software solutions have been lauded with more than 60 major industry awards and accolades. Founded in 1989, and headquartered in Colorado Springs, Colorado The City of Colorado Springs is the second most populous city (after Denver) in the state of Colorado and the 48th most populous city in the United States.[4] The city is the county seat of El Paso County. , GoldMine is a leading, worldwide developer of software solutions for customer relationship management and global supplier of support management solutions for small- to medium-sized businesses. GoldMine has been implemented by more than 700,000 users worldwide with the assistance of more than 2,000 Value-Added Resellers. For additional information on GoldMine(R) FrontOffice 2000(TM) or GoldMine 5.0 please call 1-800-654-3526 or visit www.goldmine.com. For additional information on HEAT 5.01, please call 1-800-776-7889 or visit www.goldmine.com. &uot;Safe Harbor&uot; Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: This release may contain forward-looking statements that involve risks and uncertainties. There can be no assurances that the company will achieve a final agreement with Intel in the terms as defined in the above press release. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are the impact of competitive products and pricing, product demand and market acceptance risks, the presence of competitors with greater financial resources, product development and commercialization risks, costs associated with integration and administration of acquired operations, capacity and supply constraints or difficulties, the results of financing efforts and other factors detailed in the Company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q. Artisoft, TeleVantage and Visual Voice are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion