Artisoft and GBS Deliver Comprehensive Communications Solution for Insurance Agencies; Integration of TeleVantage IP-PBX and Agency Expert Improves Agency Efficiency.

Business Editors/High-Tech Writers

CAMBRIDGE, Mass. & BOULDER, Colo.--(BUSINESS WIRE)--April 13, 2004

Artisoft(R), Inc. (OTC: ASFT), a leading provider of open systems IP-PBX and call center products, and GBS, Inc., a leading provider of specialized software for insurance agencies, today announced the integration of Artisoft's TeleVantage(R) and GBS's Agency Expert. Combining Artisoft's award-winning IP-PBX with GBS's Client/Agency and Contact Management software provides insurance agencies with a complete communications system that improves agent productivity and client service. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels.

Integrating the advanced telephony capabilities of TeleVantage with Agency Expert enables insurance agents to better manage a larger volume of calls in a quick, professional manner. The joint solution allows a client record to automatically appear in a screen pop as the agent is answering the call, immediately delivering important client information to the agent. In addition, outbound calls can be initiated directly from a customer record with a simple point-and-click With TeleVantage and Agency Expert, insurance agencies have a complete contact management system that maximizes efficiency, streamlines operations, and increases client satisfaction.

"Our insurance customers have been looking for a phone system with advanced features that will improve productivity. We even picked TeleVantage to enhance our own productivity," said Richard Seale, President of GBS. "We now have the ability to deliver a comprehensive solution that saves our insurance customers time and improves their customer service."

TeleVantage is an open systems IP-PBX that delivers unprecedented communications capabilities to medium-size businesses, branch offices and call centers. The flexible software feature set makes it easy to customize and administer, allowing businesses to improve customer service and enhance productivity. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control. Built on industry standards and supported by world-class Intel(R) technologies, TeleVantage eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.

"GBS is the solution our life and health insurance customers ask for," mentioned Rob Black, Artisoft's Product Marketing Manager. "Since we now have a joint solution, many more insurance companies will find how TeleVantage can improve customer service while getting the right call to the right person most efficiently."

Agency Expert is a full Client/Agency Management system for the insurance and investments industries. Agency Expert can be used by a variety of customers from a single agent who needs to track policies and clients to multiple agents requiring commissions accounting to carriers that want to manage field agents. In addition to the above functions, Agency Expert has hundreds of other features such as workflow automation, carrier tracking, and product tracking. Agency Expert comes with toll free technical support and training.

About Artisoft

Artisoft, Inc. is a leading provider of open systems IP-PBX and call center products that deliver advanced functionality, flexibility, and value to medium-size businesses, branch offices, and call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com.

About GBS

GBS is a leading software supplier to the insurance industry. Its flagship Agency Expert is the market leading software in the life and health portion of the insurance industry. Since 1979 GBS has been developing high quality software for customers ranging from the single producing agent to some of the nation's largest administrators and carriers.