Artisoft and Excendia Team to Deliver Interactive Voice Access to Microsoft Outlook.Business Editors/High-Tech Writers CAMBRIDGE Cambridge, city, Canada Cambridge (kām`brĭj), city (1991 pop. 92,772), S Ont., Canada, on the Grand River, NW of Hamilton. It was formed in 1973 with the amalgamation of Galt, Hespeler, and Preston, all founded in the early 19th cent. , Mass. and MONTREAL--(BUSINESS WIRE)--March 24, 2003 Integration of TeleVantage and Excendia Outlook by Phone offers unprecedented mobility for productivity enhancements and time savings Artisoft(C), Inc. (Nasdaq: ASFT ASFT Airport Surface Friction Tester ), developer of the first software-based phone system, and Excendia, a leading developer of integrated communications and customer interaction solutions, today announced the integration of Excendia Outlook(C) by Phone with Artisoft's TeleVantage(C) 5.0. This joint solution provides TeleVantage users with truly converged and unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. , as they can access and act on their Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see . Microsoft Outlook or Outlook (full name Microsoft Office Outlook (C) from any telephone as if they were sitting at their workstation. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the integrated solution to their respective channels. The integration of TeleVantage and Excendia Outlook by Phone enables users to access their Inbox An area in memory or on disk that holds received messages that have not been read or processed. Contrast with outbox. , Calendar and Contacts in their TeleVantage and Microsoft Exchange Messaging and groupware software for Windows from Microsoft. Exchange Server is an Internet-compliant e-mail system that runs under Windows NT/2000 and Windows Server 2003. It can be accessed by Web browsers, the Exchange client, versions of Outlook and the earlier Windows Inbox. (C) databases, whether in the office or from a remote location. Using any telephone, they can listen and reply to their e-mail messages, review and schedule appointments, and access their contacts to call or send a voice message as an e-mail to any of them. The text-to-speech capabilities and telephone interactivity of the integration allow the contents of Microsoft Outlook folders to be heard and processed from any phone. "The open architecture of TeleVantage provides users with a vast array of complementary applications to enhance their business communications," said Diana Vlamis, Director of Business Development at Artisoft. "The integration with Excendia Outlook by Phone offers TeleVantage customers yet another method for increasing productivity and improving efficiency." Artisoft's award-winning TeleVantage is an affordable, flexible software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , comprehensive messaging, web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "Excendia Outlook by Phone translates the openness of soft PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). systems into real benefits for users," noted Martin Farah, Vice-President, Sales and Business Development at Excendia. "It brings efficient mobility and time savings to TeleVantage users, through a simple software integration. No additional hardware is needed, and users derive more benefits and more value from their current investment." Excendia Outlook by Phone acts as a bridge between TeleVantage and the IT infrastructure to deliver new and unique services resulting from true voice and data convergence. In fact, Excendia Outlook by Phone uses a company's data to make the phone intelligent, and uses the phone system to make corporate information accessible remotely by phone. "Excendia Outlook by Phone is the kind of application that our TeleVantage and Exchange customers would love to offer to their executives and mobile sales force," said Michael Carpenter, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of CT Source, a leading Value Added Reseller See VAR. (company) value added reseller - (VAR, or "value added retailer") A company which sells something (e.g. computers) made by another company (an OEM) with extra components added (e.g. specialist software). of TeleVantage and Excendia solutions. "It's easy to install, easy to use, integrates well with TeleVantage, and comes at an attractive price. Since we installed it at our offices, I'm using my time more effectively. I can process my e-mails, make calls, and review and schedule appointments while driving to the office. Best of all, I don't need any special devices such as wireless PDAs, to do all of that." About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Excendia Excendia is a software company specializing in next generation intelligent business communications solutions that leverage the rapidly emerging convergence of data and voice. Its products are marketed under the Excendia brand and are sold through a network of distributors and independent Value-Added-Resellers around the globe. Excendia uses leading edge technologies from industry leaders such as Voice Over IP, Text-to-Speech and Automatic Speech Recognition to further enhance the functionality of its products. Excendia is headquartered in Montreal, Canada. For more information, please call 514-765-8484 or visit the web site at http://www.excendia.com. |
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