Artisoft and Euroline Team for Outbound Call Center Solution; TeleVantage and DialAhead arm call centers with powerful predictive dialing capability.Business Editors/High-Tech Writers CAMBRIDGE, Mass. and DRAMMEN, Norway--(BUSINESS WIRE)--May 28, 2003 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFTD), developer of the first software-based phone system, and Euroline AS, a Norwegian distributor of network and telecommunication products, today announced that they have teamed to offer an outbound call center solution featuring predictive dialing capability. Using Artisoft's TeleVantage(R) 5.0 with Euroline's DialAhead, outbound call centers are able to automatically place calls to customers in a database. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels. This powerful solution enables TeleVantage customers to add predictive dialing capabilities to their communications system In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. , further enhancing the efficiency of the call center. New calls are initiated while agents are wrapping up other calls, passing only calls that are answered by a live person to the agents as soon as they are ready. Customers of the integrated solution have been able to increase the number of completed calls per day by as much as 70%. "Predictive dialing is at the forefront of call center technology," noted Diana Vlamis, Director of Business Development at Artisoft. "Being able to dial calls while agents are still talking with other customers reduces wasted wait time. DialAhead is an ideal complement to the TeleVantage Call Center." Artisoft's award-winning TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , comprehensive messaging, web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel(R) hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "DialAhead benefits both small and large TeleVantage Call Center environments," said Dag-Arne Tveten, Product Manager, CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. at Euroline. "Building upon the open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced of TeleVantage, we have been able to develop a flexible, robust solution that helps call centers increase productivity and improve service." About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Euroline AS Euroline AS is a distributor in the Scandinavian market for voice and data communication products and solutions. Through representation of some of the leading vendors within this field Euroline AS offers state- of- the- art solutions through its channel of resellers and developers all over Scandinavia. Euroline AS is ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9002 certified See certification. and is competence oriented, meaning that we are able to offer our customers, and again their customers, the highest level of service on all products and solutions we offer. Further Euroline AS offer flexibility for the customer with the ability to do custom integrations and add-ons for it customers when requested. For more information, call +47 32 21 01 00, e-mail dialahead@euroline.no, or visit http://www.euroline.no |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion