Artisoft and Digisoft To Provide World-Class Agent Expertise in the Midmarket Call Center.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--Aug. 6, 2001 Artisoft, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFT ASFT Airport Surface Friction Tester ), developer of the first software-based phone system, today announced Digisoft has joined Artisoft's Open Communications Alliance to provide sophisticated scripting capabilities to call center agents using TeleVantage, Artisoft's software-based phone system. Recently introduced, TeleVantage 4.0 offers midsized businesses sophisticated call center functionality at an affordable price. The robust feature set includes advanced queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). routing, comprehensive trend reports, real-time statistic statistic, n a value or number that describes a series of quantitative observations or measures; a value calculated from a sample. statistic a numerical value calculated from a number of observations in order to summarize them. tracking, remote IP agent support, and agent monitoring, coaching and recording. Telescript is a customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) application designed to increase call center efficiency and productivity through the use of advanced graphical scripting, real-time reporting, multiple dialing platforms and an open database design. Available today, the combined solution further improves the productivity of call center agents. Detailed scripts and customer records "pop up" on the agent's screen before a call is answered or placed. Scripts can include live corporate data, such as caller's account balance or current stock quotes. Complex tasks are performed quickly and reports are generated through an open database design. "Together, TeleVantage and Telescript provide a powerful call center solution that's priced right for my customers," said Mike Carpenter, president of CT Source, a value-added reseller A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. . According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Carol Meier, vice president of marketing at Artisoft, "By providing the most useful and up-to-date information at their fingertips "Fingertips" is a 1963 number-one hit single recorded live by "Little" Stevie Wonder for Motown's Tamla label. Wonder's first hit single, "Fingertips" was the first live, non-studio recording to reach number-one on the Billboard Pop Singles chart in the United States. , Telescript helps agents trigger any number of sales-directed actions. Retrieving vital information faster and gaining access to expertise is critical to call center agent productivity." She was joined in her reaction by Robert Garber, executive vice president of Digisoft Computers, Inc., who said, "Integrating Telescript and TeleVantage is a natural development. Both companies develop best-of-breed solutions targeted at similar markets and now can offer a complete solution for the mid-sized contact center." Digisoft is the latest company to join Artisoft's Open Communications Alliance, a consortium of leading developers working with Artisoft to guarantee customers the broadest choice of best-of-breed solutions. Members are eligible to participate in joint marketing and development initiatives. For more information visit http://www.artisoft.com/partAlliance.html or email solutions@artisoft.com. About Artisoft: Artisoft, Inc. (NASDAQ: ASFT) of Cambridge, Mass., is a leading developer of software-based phone systems for midsized businesses, corporate branch offices, and call centers. Artisoft TeleVantage is a feature-rich phone system that combines the power of desktop computer with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available today. Built on open-systems architecture, TeleVantage provides greater value while safeguarding a business' investment for the future. Artisoft's innovative software products have received 30 industry awards including "Product of the Year," "Best of Show," and "Editors' Choice" by PC Magazine, Network Magazine, Communications Solutions Magazine and Customer Inter@actions Magazine, among others. The company distributes its products worldwide. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com. About Digisoft: Digisoft Computers, Inc. manufactures a leading PC-based call center and CRM software solution. Digisoft's Telescript(TM), was first released in December 1989 and currently supports call centers in twenty-three countries on four continents. With more than 10 industry-bestowed awards, Telescript is widely known as a flexible, robust system designed to immediately increase call center productivity. For additional information, please contact Andrew Davidson at 212-687-1810 x 105 or visit www.digisoft.com. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: This release may contain forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risks and uncertainties. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are the impact of competitive products and pricing, product demand and market acceptance risks, the presence of competitors with greater financial resources, product development and commercialization risks, costs associated with integration and administration of acquired operations, capacity and supply constraints CONSTRAINTS - A language for solving constraints using value inference. ["CONSTRAINTS: A Language for Expressing Almost-Hierarchical Descriptions", G.J. Sussman et al, Artif Intell 14(1):1-39 (Aug 1980)]. or difficulties, the results of financing efforts and other factors detailed in the Company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q. Artisoft and TeleVantage are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
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