Artisoft and Cynergy Software Partner for CRM Solution; Integrated Solution Allows for Enriched Help Desk Experience.Business Editors CAMBRIDGE, Mass. & OKLAHOMA CITY Oklahoma City (1990 pop. 444,719), state capital, and seat of Oklahoma co., central Okla., on the North Canadian River; inc. 1890. The state's largest city, it is an important livestock market, a wholesale, distribution, industrial, and financial center, and a farm , Okla.--(BUSINESS WIRE)--Nov. 25, 2003 Artisoft(R), Inc. (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). : ASFT ASFT Airport Surface Friction Tester ), developer of the first software-based phone system, and Cynergy Software Corporation, a leading help desk software and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solutions provider, today announced the availability of a cost-effective CRM solution. The integration of Artisoft's awarding-winning PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , TeleVantage(R) 5.0, with Cynergy Software provides exceptional desktop application usage for service desks, help desks, and remote technicians. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels. "Cynergy Software was the answer I was looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. in a web-based help desk application that works with TeleVantage. Screen pops on TeleVantage were seamless, and the outbound dialing fits our business model perfectly," said Jim Trimble James "Jim" Trimble (May 29 1918 - May 23 2006) was a football coach who served as head coach in both the National Football League and Canadian Football League, but his legacy is more connected to football products, thanks to his "slingshot" goal posts. of Satcom Industries. "We are able to log tickets and our customers are able to log their own tickets over the web, both of which automatically send e-mails to whoever we set up. This saves our technicians immeasurable time." The joint solution enables TeleVantage customers who are connected to Cynergy's web-based help desk application to have screen pops for inbound customer service calls, Integrated Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) connectivity for call routing, and outbound desktop dialing for customer service call backs and CRM flexibility. In addition, Cynergy delivers web-based support for the remote technician onsite, as well as a vehicle to track issues and inform customers of up to date changes in the issue or ticket. "TeleVantage is uniquely positioned in the help desk market. This integration reaffirms Artisoft's commitment to providing customers with help desk solutions," noted Rob Black, Product Marketing Manager of Artisoft. "The Cynergy product is particularly noteworthy because of its strong computer telephony integration Computer Telephony Integration - Computer Telephone Integration with TeleVantage and this partnership opens up new sales opportunities for the Artisoft channel." Artisoft's award-winning TeleVantage is a feature-rich, software-based phone system that combines the power of your desktop computer with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , comprehensive messaging, web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel(R) hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "Cynergy Software was designed with customer service and telephony connectivity in mind. This partnership with Artisoft affirms our commitment to open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced in telephony and our commitment to the Artisoft Channel," commented Steve Davidson, President of Cynergy Software Corporation. "We believe that TeleVantage's ease of use and connectivity to Cynergy gives us an edge in the Help Desk space." Cynergy Software has two products in one. First and foremost Cynergy is a sophisticated help desk application that allows companies to more effectively handle customers and their support issues. Cynergy's CRM functionality also allows for customers' sales staff to focus on client relationships instead of administrative tasks. After a rapid Cynergy implementation, customers enjoy improved communications with their clients, partners, and employees. Management can monitor success with sophisticated reporting capabilities. Cynergy also provides service desk support via email or pager. Cynergy's comprehensive telephony integration allows its users to be more productive. About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Cynergy Software Cynergy Software has been a leader in help desk software space for the past ten years. Cynergy is the most comprehensive suite of help desk software on the market today. Easily manage your customer service and support issues with the Cynergy help desk suite. Cynergy provides complete help desk management and Customer Relationship Management (CRM) capabilities System features include client, staff, and management features such as e-mail or Web-based help desk support, multiple language capabilities, staff performance tracking, and knowledge base management, and easy-to-use multi-featured management tools. For more information, call 405-516-2420 or visit www.cynergysoftware.com. |
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