Artisoft and Copia Offer Unified Telephony and Fax Solution.Business Editors/High-Tech Writers CAMBRIDGE, Mass. & NAPERVILLE, Ill.--(BUSINESS WIRE)--April 29, 2003 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFTD), developer of the first software-based phone system, and Copia International, Ltd. today announced the availability of a joint communications and fax solution. The integration of Artisoft's TeleVantage(R) 5.0 with Copia's FaxFacts(R) software provides businesses with powerful tools to increase productivity and enhance customer service. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels. FaxFacts, a module in the CopiaFacts suite of communications products, can operate either on the same platform as TeleVantage or on a separate server. The FaxFacts fax channels appear as stations on the TeleVantage system with the ability to perform fax or voice operations, custom IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. scripts, and call transfers to/from TeleVantage ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. queues. The combination of TeleVantage and CopiaFacts provides business with a total unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. solution, enabling voice, fax and e-mail to be delivered to the user's desktop. "TeleVantage has always made sure that the right calls reach the right people at the right time," said Diana Vlamis, Director of Business Development at Artisoft. "Working with CopiaFacts, our customers can further enhance productivity and service since both voice and fax calls will always find the right person at the right time." Artisoft's award-winning TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , comprehensive messaging, web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "This integration marks Copia's continued commitment to be a preferred provider of fax server and IVR solutions for TeleVantage, having been compatible with every release of the phone system," said Steve Hersee, Copia's President. "We have a number of large TeleVantage/ CopiaFacts systems installations that are fully integrated with our custom IVR software to receive and send faxes, deliver e-mail, and update customer databases as part of automating their business processes." CopiaFacts is a suite of communications products comprised of FaxFacts, VoiceFacts and E-MailFacts. The voice, fax, and e-mail messaging integration with software PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). systems takes advantage of common hardware platforms Each hardware platform, or CPU family, has a unique machine language. All software presented to the computer for execution must be in the binary coded machine language of that CPU. Following is a list of the major hardware platforms in existence today. See platform. to provide custom IVR applications and fax services, including inbound fax routing and forwarding received faxes to e-mail as either PDF (Portable Document Format) The de facto standard for document publishing from Adobe. On the Web, there are countless brochures, data sheets, white papers and technical manuals in the PDF format. or TIFF attachments depending upon the option set for that particular DNIS (Dialed Number Identification Service) A service that enables a company to identify which telephone number was dialed. A PBX often receives calls on the same port that were dialed to different 800 or 900 numbers, and the DNIS data contains the dialed number so number. CopiaFacts delivers ultimate flexibility in how faxes are received, acting as either the front end or back end on calls and providing the ability to do database queries and updates as well as call transfer and release operations as part of a custom IVR application. About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Copia Founded in 1987, Copia International is an innovator in the communications solutions software market. Daily, thousands of customers worldwide use Copia's CopiaFacts software suite of FaxFacts, VoiceFacts and E-MailFacts to send and receive information by fax, voice, or e-mail. Copia is a preferred Artisoft TeleVantage reseller and holds the patents for its one-call fax retrieval and mail merge-to-fax technology and has offices in the United States and United Kingdom. For more information, visit www.copia.com. |
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