Artisoft and Com-Centers Partner for Cost-Effective Call Center and CRM Solution.CAMBRIDGE, Mass. & VANCOUVER, Canada -- Integration of TeleVantage IP-PBX and eCall Center Manager streamlines order fulfillment Order fulfillment (in BE also: order fulfilment) is in the most general sense the complete process from point of sales inquiry to delivery of a product to the customer. Sometimes Order fulfillment Artisoft(R), Inc. (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). : ASFT ASFT Airport Surface Friction Tester ), a leading provider of open systems IP-PBX and call center products, and Com-Centers International, developer of the innovative eCall Center Manager, today announced the availability of a dynamic, cost-effective Web-based call center and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. solution. The integration of TeleVantage(R), Artisoft's IP-PBX, with eCall Center Manager enables e-businesses and call centers of all sizes to dramatically increase productivity and improve customer service. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels. The integration of TeleVantage with eCall Center Manager delivers a customizable, high-end web-based solution to streamline order fulfillment. Combing the robust telephony and call center functionality of TeleVantage with the ordering processing, product catalogs, shopping cart, address verification, order history and tracking capabilities of eCall Center Manager enables businesses to have quicker, easier access to customer records, thereby significantly increasing productivity and customer service. Vital customer data will automatically appear in a screen pop for inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound calls and outbound calls can be initiated directly from eCall Center Manager. "Using the combination of TeleVantage and eCall Center Manager was one of our best decisions in starting up our e-business," said Bernard Kaufmann, owner of Switzerland based Duty Free Trading, an online duty free store. "eCall Center Manager is easy to use, integrates well with TeleVantage, and comes at an attractive price. The solution has saved us tens of thousands of dollars by reducing staffing needs and has generated hundreds of thousands of dollars in additional sales revenue by enabling us to fine tune our advertising placement." "The comprehensive capabilities and attractive price point make TeleVantage the ideal solution for call centers," stated Rob Black, Artisoft's Product Marketing Manager. "Now with eCall Center Manager, a company's order fulfillment and customer tracking can be done even more effortlessly ef·fort·less adj. Calling for, requiring, or showing little or no effort. See Synonyms at easy. ef  fort·less·ly adv. . Artisoft is excited that a partner
like Com-Centers, who has so much industry experience, has selected
TeleVantage as the platform of choice for their customers."
TeleVantage is an open systems IP-PBX that delivers unprecedented communications capabilities to medium-size businesses, branch offices and call centers. The flexible software-based feature set, including intelligent call management, unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , automatic call recording, graphical desktop call control and the comprehensive TeleVantage Call Center, is easy to customize and administer, allowing businesses to dramatically improve customer service and employee productivity. Built on industry standards and supported by world-class Intel(R) technologies, TeleVantage eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "Com-Centers uses Artisoft TeleVantage in its call center and has designed its eCall Center Manger manger cattle trough which served as crib for Christ. [N.T.: Luke 2:7] See : Nativity software to work seamlessly with TeleVantage," noted Philip Printz, President of Com-Centers International. "We believe that the system's ease of use combined with our eCall Center Manager offers our clients unparalleled functionality and is the perfect solution for e-business, mail order, or call center customers seeking a comprehensive communications and fulfillment solution." About Artisoft Artisoft, Inc. is a leading provider of open systems IP-PBX and call center products that deliver advanced functionality, flexibility, and value to medium-size businesses, branch offices, and call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Com-Centers International CCI CCI Chambre de Commerce et d'Industrie (France) CCI CAM (Complementary and Alternative Medicine) Citation Index CCI Chamber of Commerce and Industry (Western Australia) is a web based Coming from a Web server. See Web application. software development and call center operations company located in Vancouver, British Columbia British Columbia, province (2001 pop. 3,907,738), 366,255 sq mi (948,600 sq km), including 6,976 sq mi (18,068 sq km) of water surface, W Canada. Geography . CCI has developed its eCall Center Manager Solution from its practical day-to-day experience responding to client and customer needs. We offer friendly, professional and experienced support and service. For more information, call (800) 865-4715, or visit www.com-centers.com |
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