Artisoft and Coactive Partner to Deliver Enhanced Call Center Solutions.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--March 1, 2001 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ASFT ASFT Airport Surface Friction Tester ), a leading provider of software-based phone systems, and Coactive co·ac·tion n. 1. An impelling or restraining force; a compulsion. 2. Joint action. 3. Ecology Any of the reciprocal actions or effects, such as symbiosis, that can occur in a community. Systems Corp., a leading developer of call center products and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. , today announced that they have formed a marketing partnership through Artisoft's Open Communications Alliance program, offering solutions that will unify browser based web transactions with the customer call center. By combining the power of Artisoft's TeleVantage(R) CTM CTM Continuum (gaming) CTM Community Trade Mark (Europe) CTM Cisco Transport Manager CTM Confederacion de Trabajadores de Mexico (Spanish: Confederation of Mexican Workers) Suite with Coactive's Full Contact, a single application for tying together voice transactions and browser based web transactions, customer interaction can begin on the web and add in a live agent via TeleVantage when and if necessary. The entire transaction, both the web and the voice components, are held in a single session that is controlled by business rules. Both products are being built to the CT Media standard, a platform that is hardware-independent, interoperable with software from multiple vendors, and aligned with Intel's Converged Communications Platform. Artisoft's TeleVantage CTM Suite is a unique, modular phone system that delivers business-critical telecommunications services on a highly scalable platform. It includes a fully integrated, software-based private branch exchange, or Soft Switch, that connects stations to carrier trunks, and a set of modular, scalable phone system applications that include automated attendant In telephony, an automated attendant (also auto attendant or auto-attendant, or sometimes autoattendant or AA) system allows callers to be automatically transferred to a user's extension without the intervention of a receptionist. and voicemail. Coactive's products integrate voice and Web applications, live agents and databases to provide stellar customer service and maximum call center functionality. "Artisoft's TeleVantage adds leading-edge software-based phone system functionality to our product," said Dan Daniel Dan Daniel may refer to:
"The reality of most e-commerce sites is that more potential customers click away rather than click through," said Carol Meier, Artisoft's vice president of marketing. "Because of its open architecture, TeleVantage easily integrates with Full Contact to ensure Web users get more human interaction." About The Open Communications Alliance (OCA OCA oculocutaneous albinism. ) The trend toward open, standards-based phone systems has opened up a range of choices, allowing today's businesses to pick and choose the hardware components and applications that best suit their budgets and requirements. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . The program guarantees customers the broadest choice of best-of-breed applications, deployment platforms, and hardware peripherals that integrate with Artisoft's TeleVantage. Certified Alliance members are eligible to participate in joint marketing and development initiatives. For more information, please visit www.artisoft.com or email solutions@artisoft.com. About Artisoft Artisoft, Inc. (NASDAQ:ASFT) of Cambridge, Mass., is a leading developer of software-based phone systems for small- to medium-sized businesses and corporate branch offices. Artisoft's innovative software products have received more than 25 industry awards including "Product of the Year", "Best of Show" and "Editors' Choice" by PC Magazine, Network Magazine, VARBusiness, CT Magazine, Communications Solutions Magazine and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Magazine among others. The company distributes its products worldwide. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com. About Coactive Coactive Systems Corporation provides products and professional services that integrate voice and Web applications, live agents, and databases. Using its Unified Interaction Platform(TM) (UIP UIP Usual interstitial pneumonia, see there ), Coactive accelerates the development and deployment of sophisticated Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) and Customer Interaction systems. Coactive works with rapidly growing companies and companies that are technologically savvy but lack the resources to develop sophisticated solutions in house. Coactive is headquartered in Raleigh, NC, and is on the web at www.coactivesystems.com. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: This release may contain forward-looking statements that involve risks and uncertainties. There can be no assurances that the company will achieve a final agreement with Intel in the terms as defined in the above press release. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are the impact of competitive products and pricing, product demand and market acceptance risks, the presence of competitors with greater financial resources, product development and commercialization risks, costs associated with integration and administration of acquired operations, capacity and supply constraints or difficulties, the results of financing efforts and other factors detailed in the Company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q. Artisoft, TeleVantage and Visual Voice are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
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