Artisoft and CRC Partner for Affordable, Comprehensive Telephone Answering Service Solution.Business Editors/High-Tech Writers CAMBRIDGE, Mass. & KING OF PRUSSIA King of Prussia, industrialized suburban area (1990 pop. 18,406), Montgomery co., SE Pa. It has glass and steel fabricating, food processing, printing and publishing, and varied manufacturing (textiles, liquified petroleum gas, water-treatment and electrical , Pa.--(BUSINESS WIRE)--Sept. 22, 2003 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFTC), developer of the first software-based phone system, and Call Response Consultants (CRC (Cyclical Redundancy Checking) An error checking technique used to ensure the accuracy of transmitting digital data. The transmitted messages are divided into predetermined lengths which, used as dividends, are divided by a fixed divisor. ), developer of TAS TAS abbr. 1. telephone answering system 2. true airspeed Call Response Software (TAS CRS CRS Course CRS Certified Residential Specialist (real estate certification) CRS Central Reservation System CRS Can't Remember Stuff (polite form) CRS Cost Reduction Strategy CRS Consumer Relations Specialist ), today announced their partnership to offer a full-featured Telephone Answering Service answering service n. A business service that answers its clients' telephone calls and conveys messages to the clients. solution. The integration of Artisoft's TeleVantage(R) 5.0 with TAS CRS delivers a powerful, intuitive solution without the expense and frustration of handling proprietary hardware. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels. Recently bestowed with a Gold Innovation award from Connections Magazine, this integration provides answering service agents with the robust capabilities of TeleVantage plus the ability to automate on-call scheduling, e-mail voice mail recordings, receive screen pop-up alerts, and perform one-step dialing and paging. The TeleVantage/TAS CRS combination also enables calls to be routed to remote agents using VoIP, offers seamless follow-me call forwarding call forwarding n. A telephone service that enables a customer to have an incoming call automatically rerouted to another extension. Noun 1. , and includes voice logging Voice logging or telephone recording, is the practice of regularly recording audio, usually in a business situation. Most commonly telephone lines or business radio channels are recorded. capabilities. "The Telephone Answering Service market is growing and changing in exciting ways," said Diana Vlamis, Director of Business Development at Artisoft. "Artisoft is pleased to have an innovative and proactive partner like Call Response Consultants working with us in this space." Artisoft's award-winning TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel(R) hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "This alliance with Artisoft will set a new software standard within the TAS industry, which has previously been characterized by high costs and slow upgrades," noted Vince McGlone, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and President of Call Response Consultants. "We firmly believe that the technological capabilities and open standards flexibility of TeleVantage far exceed any current software provider's proprietary hardware capabilities. CRC and Artisoft offer a fresh perspective at a much lower cost." TAS CRS provides all typical TAS capabilities such as Message Taking, Dispatching, Alpha-Numeric Paging, E-mailing, Faxing, On-Call Scheduling, Paperless Billing and Web-enabling. It also offers various unique capabilities, such as Employee Scheduling, Payroll Tracking, Account Color Coding, Dispatch Color Coding, Account/Employee Alerting, and Customizable Management Reporting. About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Call Response Consultants Call Response Consultants, operating in conjunction with our worldwide TAS operation centers, is a leading software provider specializing in cost effective full-featured TAS solutions. CRC's TAS Call Response Software introduces a highly effective and user-friendly end product, which is easily customizable for any small or large sized Telephone Answering Service. An immediate global presence is achieved with our domestic and international corporate offices and the utilization of Artisoft's worldwide reseller network. For more information please visit our website at http://www.CallResponseSoftware.com or call 866-292-1947. |
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