Artisoft and CDR-DATA Partner for Comprehensive, Cost-Effective Call Accounting Solution.

Business Editors/High-Tech Writers

CAMBRIDGE, Mass. & PASADENA, Calif.--(BUSINESS WIRE)--Dec. 17, 2003

Artisoft(R), Inc. (OTC: ASFT), developer of the first software-based phone system, and CDR-DATA Corporation, a leader in call accounting ASP services, today announced the availability of a flexible, cost-effective call accounting and billing solution for users of Artisoft's TeleVantage(R). The integrated solution provides businesses with a hands-off approach to delivering much needed cost allocation data and the ability to track and bill back telecommunications usage in such industries as shared tenant, executive suites or law offices. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels.

"We have worked closely with CDR-DATA and have been pleased with their experience in call accounting and their willingness to go the extra step to ensure customer satisfaction," stated Dewann Clark President and CEO of Specialized Information Management Systems, Inc., an Authorized Artisoft Solution Provider. "CDR-DATA's eBill-Back product line has been a powerful addition for my TeleVantage clients who need to charge for telecommunications usage."

The CDR-DATA/TeleVantage solution enables customers to perform complicated billing and reporting for such applications as joint tenanting and multiple servers. Additionally, CDR-DATA supports IP for data communications, which makes configuration and sending of reporting data easy and fast.

"We are happy to have CDR-DATA help enhance the reporting capabilities of TeleVantage to further meet the needs of our customers," commented Rob Black, Artisoft's Product Marketing Manager. "This integration enables TeleVantage customers to have even more options to accurately track and account for calls in a variety of situations."

Artisoft's award-winning TeleVantage is a feature-rich, software-based phone system that combines the power of your desktop computer with the most advanced communications technology available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.

"We have been very impressed with Artisoft's commitment to quality and an open environment," said Kevin Young, President-CEO of CDR-DATA Corporation. "The TeleVantage suite of CDR formats includes record type of the industries major manufacturers in addition to the TeleVantage standard. We believe that this alliance will assist Artisoft's resellers to actively pursue markets such as executive suites, hospitality, and attorneys."

CDR-DATA's suite of products including eCDR(R), eBill-Back(R) and e911(R) have alleviated many of the tasks that telecommunication managers have had to do on a daily basis. Using an ASP environment, the experienced technicians at CDR-DATA collect the needed information daily to ensure the cost allocation and billing data is available for both ad hoc and monthly report generation.

About Artisoft

Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com.

About CDR-DATA Corporation

CDR-DATA Corporation, based in Pasadena, CA, consists of a group of professionals with decades of experience in the telemanagement, call accounting and information technology industries. By using an ASP environment, this team has consistently delivered proven products and services that provide answers to management's questions of telecommunications usage and allocation. CDR-DATA has gained its market share by consistently delivering high quality and flexible solutions to each and every CDR-DATA client. Additional information is available at www.cdrdata.com.