Artisoft and Bytes, Bits & Megabytes Partner for Contact Management Solution.Business Editors/High-Tech Writers CAMBRIDGE, Mass. and ORLANDO, Fla.--(BUSINESS WIRE)--July 8, 2003 PhoneMagic integrates TeleVantage with GoldMine for comprehensive contact history Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFTC), developer of the first software-based phone system, and Bytes, Bits & Megabytes, a leading communication solutions provider of voice, data, and video technologies, today announced the availability of a cost-effective, time-saving contact management solution. By integrating Artisoft's TeleVantage(R) 5.0 with Bytes, Bits & Megabytes' PhoneMagic, TeleVantage voice mails are automatically linked to customer records in a FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. (TM) GoldMine(R) database. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels. PhoneMagic completes the bridge for unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. between TeleVantage and GoldMine, by automatically identifying the caller id A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. from the incoming voice mail message and linking it to the correct contact in GoldMine. Now, TeleVantage voice messages are automatically added to the GoldMine history for the appropriate contact. PhoneMagic works seamlessly at the server level, running as an application on a GoldMine Server and linking to a TeleVantage server "The open systems design of TeleVantage allows for integration with a wide range of complementary products," said Diana Vlamis, director of Business Development at Artisoft. . "Bytes Bits and Megabytes' Phone Magic for GoldMine is a great time-saving tool that substantially increases the value of a GoldMine history database by including TeleVantage voice mails." TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , comprehensive messaging, web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel(R) hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "Our partnership with Artisoft affirms our commitment to open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced in computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration ," noted Paul R. Daigle, President of Bytes, Bits & Megabytes. "Open systems computing computing - computer allows us to be responsive to the needs of our customers and present solutions that best fit their environment, instead of being locked into proprietary solutions that restrict companies' ability to grow. We believe that the ease of use of TeleVantage combined with PhoneMagic's flexibility gives us a great market opportunity." About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About Bytes, Bits & Megabytes Bytes, Bits & Megabytes has been an industry leader providing best-of-breed technologies in the areas of data, voice and video since 1984. The company provides standards-based hardware and software solutions to solve business challenges. The majority of our solutions are software-based, enabling businesses to maintain a competitive edge with the ability to be dynamic in meeting the demands of their individual business or industries. Our motto is "Assisting competitive business, by implementing dynamic technologies". Bytes, Bits & Megabytes is strategically positioned for innovation and global sales. For more information, call 800-780-2983, or visit http://www.TeleVantage.us |
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