Artisoft Teams With Moonfire to Create Total Telemarketing Solution; TeleVantage To Integrate With DialVision for Contact Center Telemarketing.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--May 2, 2001 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFT ASFT Airport Surface Friction Tester ), a leading provider of software-based phone systems, and MoonFire Corp., today announced that they have formed a relationship to jointly market a telemarketing solution for small and medium-sized businesses through Artisoft's Open Communications Alliance program. The integration of Artisoft's award-winning TeleVantage 3.5 software PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). and MoonFire's DialVision telemarketing application will provide a complete contact center telemarketing solution. The cooperation between DialVision and TeleVantage will offer a rich solution designed to assist with outbound telephone campaigns, including full call progress analysis and inbound call capturing with automatic number identification (ANI) or dialed number identification service (DNIS (Dialed Number Identification Service) A service that enables a company to identify which telephone number was dialed. A PBX often receives calls on the same port that were dialed to different 800 or 900 numbers, and the DNIS data contains the dialed number so ) for immediate script pops. This initiative will provide companies with an additional revenue-driving vehicle in addition to handling their telephony needs. Unlike proprietary phone systems, TeleVantage operates on Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. (R) and Windows 2000 systems and uses off-the-shelf computer and telephony hardware, lowering the total cost of ownership for businesses. It provides small- to medium-sized businesses and corporate branch offices with a complete, feature-rich phone system that is cost-effective and simple to expand and upgrade for an investment that gains value over time. TeleVantage provides intelligent call management, ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. functionality, a graphical interface, IP telephony, Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. capability, and messaging features. TeleVantage easily scales up to 96 trunks by 264 extensions, ensuring that the system will grow with developing businesses. DialVision, a Web-driven CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. telemarketing desktop agent application that uses the power and flexibility of the Internet to help nonprofit organizations raise funds, provides a browser interface that allows agents to "surf" through data with ease. Hyperlinks connect agents to all their critical information at the moment it is needed. MoonFire runs on Microsoft's Windows 2000 Server, Microsoft IIS (Internet Information Server See IIS. (World-Wide Web) Internet Information Server - (IIS) Microsoft's web server and FTP server for Windows NT. IIS is intended to meet the needs of a range of users: from workgroups and departments on a corporate intranet to ISPs hosting websites that receive ), and Microsoft's SQL Server. Because DialVision uses a standard Web browser interface, agents can change customer contact and management information from any location where an Internet connection is available. The application gives organizations a way to let multiple contact centers access a centralized database via the Internet. "Artisoft's success in the small- and medium-sized business market with TeleVantage offered the perfect partnership opportunity," said Tracy Jones, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of MoonFire. "Combining the power and intelligence of the TeleVantage phone system with our DialVision telemarketing application creates a complete contact center telemarketing solution." "MoonFire's DialVision telemarketing application has proven itself in the university and non-profit markets, providing TeleVantage with an installed base of customers to pursue," said Carol Meier, vice president of marketing at Artisoft. "Integrating TeleVantage with MoonFire's innovative telemarketing application offers businesses a solution that will handle their daily communications as well as their revenue generation campaigns." About The Open Communications Alliance (OCA OCA oculocutaneous albinism. ) The trend toward open, standards-based phone systems has opened up a range of choices, allowing today's businesses to pick and choose the hardware components and applications that best suit their budgets and requirements. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . The program guarantees customers the broadest choice of best-of-breed applications, deployment platforms, and hardware peripherals that integrate with Artisoft's TeleVantage. Certified Alliance members are eligible to participate in joint marketing and development initiatives. For more information, please visit www.artisoft.com or email solutions@artisoft.com. About Artisoft Artisoft, Inc. (NASDAQ: ASFT) of Cambridge, Mass., is a leading developer of software-based phone systems for small- to medium-sized businesses and corporate branch offices. Artisoft's innovative software products have received more than 25 industry awards including "Product of the Year", "Best of Show" and "Editors' Choice" by PC Magazine, Network Magazine, VARBusiness, CT Magazine, Communications Solutions Magazine and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Magazine among others. The company distributes its products worldwide. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com. About MoonFire Corporation MoonFire Corporation, a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. , is a leading provider of telemarketing software for the non-profit industry. MoonFire's DialVision Telemarketing application, a 100% Web-based product, was awarded the 1999 Product of the Year by Call Center Solutions magazine, the 2000 Product of the Year by Customer Interaction Solutions magazine, and a Best of Show award at the CTI Expo in Las Vegas. The technology provides call center technology for home-based agents, distributed call centers, or ASPs (application service providers). The software is a core component and contains many of the functional requirements of a CRM application. For more information call (970) 535-9500 or visit the MoonFire Web site at http://www.dialvision.com. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: This release may contain forward-looking statements that involve risks and uncertainties. There can be no assurances that the company will achieve a final agreement with Intel in the terms as defined in the above press release. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are the impact of competitive products and pricing, product demand and market acceptance risks, the presence of competitors with greater financial resources, product development and commercialization risks, costs associated with integration and administration of acquired operations, capacity and supply constraints or difficulties, the results of financing efforts and other factors detailed in the Company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q. Artisoft and TeleVantage are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
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