Artisoft Penetrates Italian Market Through Partnership With Olivetti Ricerca; Companies Team to Distribute Award-Winning TeleVantage.CAMBRIDGE, Mass.--(BUSINESS WIRE)--June 14, 1999-- Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ASFT ASFT Airport Surface Friction Tester ) today announced that it signed an agreement with Olivetti Ricerca, an Olivetti Group Company, to distribute Artisoft's TeleVantage(R) PC-based phone system to Olivetti's Value Added Resellers (VARs) and telephony solution dealers throughout Italy. Adding Artisoft's TeleVantage to its portfolio of CT products, Olivetti Ricerca is now able to service the small- and medium-size businesses (SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. ), especially those with call center needs. In addition, Olivetti Ricera and Artisoft are working closely to localize lo·cal·ize v. lo·cal·ized, lo·cal·iz·ing, lo·cal·iz·es v.tr. 1. To make local: decentralize and localize political authority. 2. TeleVantage to ensure it meets the specific business needs of the Italian market. Focusing on telecommunications solutions, products and services specifically for the call center, Olivetti Ricerca currently sells call center professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. based on market leading technologies in both the CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. middleware and application environment. Based in Pozzuoli, Italy, with offices in Bitritto (Bari), Pozzuoli (Naples) and Ivrea (Turin), Olivetti Ricerca is committed to providing unparalleled solutions to small- and mid-sized businesses. With the addition of TeleVantage to its roster, Olivetti Ricerca now delivers a comprehensive call center solution targeted to the SMB. "As we began to target the small- and medium-sized businesses, we were looking for Looking for In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with. a partner to deliver a proven call center solution that was geared to the SMB business owner," said Massimiliano Gorrieri, product manager for the Telecommunications Business Unit, at Olivetti Ricerca. "Artisoft's TeleVantage software-based PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). is the best on the market, enabling businesses to easily and effectively manage their telephone. Together, we are confident that the Italian market will embrace TeleVantage as a leading CT product for their call center needs." TeleVantage provides intelligent call management, ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. functionality and messaging features for up to 48 trunk lines and 144 extensions. It is a flexible, upgradable software solution that operates on Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. systems and uses off-the-shelf computer, wiring and telephony hardware. When synchronized with networked desktop PCs, TeleVantage enables PC users to see and hear voice messages, graphically manage their own calls and integrate phone and e-mail messaging. "Small-to-medium sized businesses are looking for a call center solution that is easy to use and cost-effective," said Steve Manson, senior vice president and general manager of Artisoft's computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration group. "Combining Artisoft's TeleVantage proven call center technology with Olivetti's computer telephony expertise in the call center market, we are well-positioned to deliver a full call center solution to the Italian SMB marketplace." About the Olivetti Group The Olivetti Group is an industrial and financial holding with subsidiaries and affiliates operating in the Telecommunications and Information Technology industries. Olivetti has established a tradition for technological excellence, innovation and adaptability to change that has enabled it, over the years, to move into various fields of the Information and Communication Technology sector and maintain its position as a leading market player in Italy and worldwide. The Olivetti Group includes more than 10 companies and employs 17,000 individuals throughout Europe. About Olivetti Ricerca Olivetti Ricerca, an Olivetti Group company operating all over Europe, committed to making the businesses of its customers even more efficient and faster, by providing them with applications solution rigorously tailored tot their needs. Olivetti Ricerca is one of the largest Microsoft Certified Solution Providers in Europe. It is also a competence center for Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration technologies, customer care applications and call center solutions for telecommunication services. More information is available on the Olivetti Ricerca Internet site: http://www.olivettiricerca.it. About Artisoft Artisoft, Inc. (NASDAQ:ASFT) of Cambridge, Mass., is a recognized leader in providing easy-to-use, affordable computer telephony and communications software solutions for small-to medium-sized businesses. Artisoft's innovative software products have received more than 100 industry awards including "Product of the Year", "Best of Show" and "Editors' Choice" by PC Magazine, VARBusiness, Computer Telephony Magazine and CTI Magazine among others. The company distributes its products in more than 100 countries around the world. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: This release may contain forward-looking statements that involve risks and uncertainties. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are the impact of competitive products and pricing, product demand and market acceptance risks, the presence of competitors with greater financial resources, product development and commercialization risks, costs associated with integration and administration of acquired operations, capacity and supply constraints or difficulties, the results of financing efforts and other factors detailed in the Company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q. Artisoft, TeleVantage and Visual Voice are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated |
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