Artisoft Introduces TeleVantage Call Center Scoreboard; Provides Real-Time Performance Alarms, Notifications and Wallboard Support.Business Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--March 4, 2002 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFT ASFT Airport Surface Friction Tester ), developer of the first software-based phone system, today announced an addition to their family of off-the-shelf applications that expand the capabilities of its award-winning TeleVantage(R) product line. TeleVantage Call Center Scoreboard is an invaluable tool for call center managers who need to closely monitor call center queue Pronounced "Q." A temporary holding place for data. See queuing, message queue and print queue. (programming) queue - A first-in first-out data structure used to sequence objects. Objects are added to the tail of the queue ("enqueued") and taken off the head ("dequeued"). and agent performance through physical display wallboards or visual or audible A protected MP3 file format from the Audible.com audio download service. See Audible.com. statistic-based alarms and notifications. TeleVantage Call Center Scoreboard brings these sophisticated abilities to the small- to mid-sized call center market at an unprecedented price point. TeleVantage Call Center Scoreboard gives call center managers the tools they need to track queue and agent productivity from their PC, phone, or wallboard. TeleVantage Call Center Scoreboard includes the ability to: - Trigger one or more alarms when agent or queue performance statistics exceed custom thresholds. Alarms can be configured to send voice mails, emails, play custom sounds, change the color of individual statistics, or even send pages. Call center managers can stay informed no matter where they are located. - Show the current state of all agent activity and display when an agent's time in a particular state (e.g. on an inbound call or unavailable) exceeds configurable thresholds. - Maintain one or more custom on-screen windows to monitor specific call center statistics in real time. TeleVantage Call Center Scoreboard offers over 25 powerful new statistics in addition to the built-in statistics of TeleVantage Call Center. - Connect with a physical wallboard display device to make real-time call center statistics publicly visible. "The flexibility and affordability of TeleVantage Call Center have made it an attractive solution for small- to mid-size businesses," said Steve Manson, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Artisoft. "With TeleVantage Call Center Scoreboard, we can now provide an appealing solution for customers with more sophisticated call center needs, offering significant advantages over legacy call center systems." TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available. Designed specifically for small- to mid-size businesses, branch offices and call centers, TeleVantage delivers greater functionality, flexibility and value than proprietary PBXs. TeleVantage Call Center enables businesses to implement powerful, affordable call centers to drive revenues and deliver superior customer service with a sophisticated feature set, including IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. to enable Web-based call centers and support agents working remotely; Voice-over-IP toll bypass to reduce costs; intelligent call management, queuing, and agent training features; and comprehensive trend analysis reporting and real-time statistic statistic, n a value or number that describes a series of quantitative observations or measures; a value calculated from a sample. statistic a numerical value calculated from a number of observations in order to summarize them. monitoring. Built on open-systems architecture, TeleVantage provides more value today while safeguarding a business' investment for the future. Artisoft will be demonstrating TeleVantage Call Center Scoreboard along with TeleVantage 4.0 and TeleVantage CTM CTM Continuum (gaming) CTM Community Trade Mark (Europe) CTM Cisco Transport Manager CTM Confederacion de Trabajadores de Mexico (Spanish: Confederation of Mexican Workers) Suite in Booth 1313 at CT Expo, being held at the Los Angeles Convention Center The Los Angeles Convention Center (abbreviated LACC) is a convention center in downtown Los Angeles. The LACC hosts annual events such as the Greater Los Angeles Auto Show, and was best known to video games fans as host to E3 until its cessation in 2006. , March 5-6. TeleVantage Call Center Scoreboard is available from Artisoft's worldwide network of dealers at an MSRP MSRP Manufacturer's Suggested Retail Price MSRP Message Session Relay Protocol MSRP Multi-Species Recovery Plan (US Fish & Wildlife Service) MSRP Member of the Society for Radiological Protection (UK) of $1000 per license. TeleVantage Call Center Scoreboard supports the full line of wallboards from Spectrum Corporation with support for additional wallboards from other manufacturers forthcoming. About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Designed specifically for small- to mid-size businesses, corporate branch offices, and call centers, Artisoft's TeleVantage delivers greater functionality, flexibility and value than proprietary PBXs. Artisoft's innovative software products have received more than 30 industry awards including "Product of the Year," "Best of Show," and "Editors' Choice" by Network Magazine, Communications Solutions Magazine and Customer Inter@action Solutions Magazine. The company distributes its products and services worldwide through a dedicated and growing channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. For more information, please call 800-914-9985 or visit our website, http://www.artisoft.com. Artisoft and TeleVantage are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
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