Artisoft Announces TeleVantage CTM Suite 2.0; New Features Extend the Ease of Use and Functionality of Phone System Bundled On the Intel Converged Communications Platform.

Business/Technology Editors

CAMBRIDGE, Mass.--(BUSINESS WIRE)--April 1, 2002

Artisoft(R), Inc. (NASDAQ: ASFT), developer of the first software-based phone system, today announced the availability of the next generation release of TeleVantage(R) CTM Suite. Pre-loaded on the Intel(R) Converged Communications Platform, TeleVantage CTM Suite 2.0 is a set of essential telephony applications, including soft switch, voicemail and auto attendant, on an open, standards-based application-ready platform. With this version, TeleVantage CTM Suite delivers more robust phone system functionality for small- to medium-sized businesses seeking an affordable and flexible communications solution.

TeleVantage CTM Suite enables a business to interact with other standards-based applications and evolve, upgrade and maintain its phone system easily and cost-effectively. New features of TeleVantage CTM Suite 2.0 include:

-- Automated call screening -TeleVantage CTM Suite can identify who is calling
and "whisper" the caller's name before the user picks up the call. The user
then has the option to either take the call or send it to voicemail. This
allows users to stay accessible for important calls, while deferring others,
without employing an administrative assistant to screen their calls.

-- Unified messaging - Users can access their voicemail messages from within
their email box. They can listen to voicemail messages over their PC speakers
while reading their email messages, or even have the system alert them via an
email page when they get a new voicemail message.

-- Multi-level auto attendants - Businesses can greet their callers with
customized messages, prompts and menu choices that change based on the time of
day or other identified situations such as weekends or holidays. For customers
preferring to use a live receptionist, the auto attendant can automatically
become active during non-business hours.

-- Remote worker support - Remote users can easily forward their calls to
another phone number or extension, or set their phone on Do Not Disturb. With
TeleVantage CTM Suite's easy to use voice-guided interface, users do not need
to remember any special feature codes or involve a phone administrator to
perform these changes.

The Intel Converged Communications Platform supports a broad range of compatible telephony and business applications, peripherals, and services from multiple vendors on a single system. This enables a business to deploy innovative applications and services to the converged network without the need for a separate adjunct server hanging off a proprietary PBX. By running their phone systems on the same platform as their other applications, businesses enjoy significant savings in hardware costs, improved interoperability, simplified maintenance, and greater functionality.

"TeleVantage CTM Suite 2.0 is providing customers with the best of both worlds - an advanced feature set they can use today and the comfort of knowing they are investing in a standards-based open systems platform for tomorrow," said Steve Manson, president and CEO of Artisoft. "Being pre-loaded on the platform enables TeleVantage to interoperate with a range of other applications, allowing a business to tailor their office communications system for their specific needs."

About Artisoft

Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Designed specifically for small- to mid-size businesses, corporate branch offices, and call centers, Artisoft's TeleVantage delivers greater functionality, flexibility and value than proprietary PBXs. Artisoft's innovative software products have received more than 30 industry awards including "Product of the Year," "Best of Show," and "Editors' Choice" by Network Magazine, Communications Solutions Expo and Customer Inter@action Solutions Magazine. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website, http://www.artisoft.com.

Artisoft and TeleVantage are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated.