Artisoft Announces Availability of New TeleVantage Add-On Solutions; Easy-to-Implement Solutions Extend Functionality of TeleVantage Software-based Phone System.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--March 6, 2001 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ASFT ASFT Airport Surface Friction Tester ), a leading provider of software-based phone systems, today announced the availability of three new TeleVantage Add-on Solutions, a line of products that expands the capabilities of the TeleVantage software PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). to meet the requirements of growing customer focused businesses. Customers can now purchase these products directly from their reseller and easily enhance their TeleVantage system without the need for special and expensive customization. TeleVantage Add-on Solutions are easy-to-implement, off-the-shelf applications that are available to meet the unique requirements of call centers, marketing and sales organizations, and customer support personnel. The initial product offerings in TeleVantage Add-on Solutions include: TeleVantage Call Classifier -This application alerts call center agents with information about their callers before they answer the phone. The Call Classifier is especially useful for multi-tenant receptionists or call centers that answer calls for more than one business, allowing agents to announce themselves with the correct company's name as they answer each call. TeleVantage Smart Dialer - This application provides automated outbound dialing for call center agents. It is designed to retrieve phone numbers from a customer database and place calls during specified hours of the day. Customer data is pulled directly from an in-house database, such as FrontRange's GoldMine, and a screen pop on the agent's PC will appear for each call that is placed, allowing the agent to greet the caller appropriately. TeleVantage Persistent Pager 1. (hardware, communications) pager - (Or "beeper", "bleeper" (UK?)) A small wireless receiver that, when triggered (generally via phone), will beep or vibrate (un)pleasantly. - This application notifies users to retrieve important voicemail messages in a timely manner. The system sends pages to a list of users, in the order specified, and continues to send pages until the voicemail message has been accessed. Persistent Pager includes an easy-to-use administrator utility to help system administrators define which mailboxes TeleVantage should monitor and which users to page, where to reach them, and a scheduling option. "Growing businesses can rarely afford a fully custom solution that meets their exact needs," said Carol Meier, vice president of marketing of Artisoft. "Because of its open architecture, TeleVantage is easy to customize, and we are now offering valuable turnkey applications to enhance its functionality for customer-centric businesses." "The TeleVantage Smart Dialer is a great way to easily and affordably implement call center automation as part of the customer relationship management process," said Ronan Vance, director of technology partners and alliances with FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. Inc., makers of GoldMine. "With the established TeleVantage/GoldMine integration, telemarketers and salespeople sales·peo·ple pl.n. Persons who are employed to sell merchandise in a store or in a designated territory. will dramatically increase productivity and efficiency as well as significantly improve the way customers are serviced over the phone. This type of "out-of-the-box" solution is what many of our GoldMine customers have been asking for." "After installing a TeleVantage Add-on Solution for a key customer, we have first-hand experience in the flexibility of the TeleVantage system," said Dewann Clark, VAR Name. "Our customer is extremely pleased with the productivity gains and improved customer interface that the TeleVantage Call Classifier has brought to their tech support agents. This feature was crucial for the expansion of their business, and no other phone system was able to provide this." About TeleVantage Unlike proprietary phone systems, TeleVantage operates on Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. (R) systems and uses off-the-shelf computer and telephony hardware, lowering the total cost of ownership for businesses. It provides small- to medium-sized businesses and corporate branch offices with a complete, feature-rich phone system that is cost-effective and simple to expand and upgrade for an investment that gains value over time. TeleVantage provides intelligent call management, ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. functionality, a graphical interface See GUI. , IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. capability, and messaging features. TeleVantage easily scales up to 96 trunks by 264 extensions, assuring developing businesses that the system will grow with them. About Artisoft Artisoft, Inc. (NASDAQ:ASFT) of Cambridge, Mass., is a leading developer of software-based phone systems for small- to medium-sized businesses and corporate branch offices. Artisoft's innovative software products have received more than 25 industry awards including "Product of the Year", "Best of Show" and "Editors' Choice" by PC Magazine, Network Magazine, VARBusiness, CT Magazine, Communications Solutions Magazine and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Magazine among others. The company distributes its products worldwide. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: This release may contain forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve risks and uncertainties. There can be no assurances that the company will achieve a final agreement with Intel in the terms as defined in the above press release. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are the impact of competitive products and pricing, product demand and market acceptance risks, the presence of competitors with greater financial resources, product development and commercialization risks, costs associated with integration and administration of acquired operations, capacity and supply constraints or difficulties, the results of financing efforts and other factors detailed in the Company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q. Artisoft and TeleVantage are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
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