Artisoft And Oncontact Partner For Integrated CRM, Telephony.Artisoft, Inc., a provider of software-based phone systems, and Oncontact Software, a developer of CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems, have formed a marketing and development relationship through the Artisoft Open Communications Alliance. The relationship makes it possible for users of Oncontact's CRM systems to use Artisoft's TeleVantage phone system for extended computer-telephony functionality. Oncontact's CRM systems automate the sales, marketing and service areas of mid-market companies. Artisoft's TeleVantage provides robust PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). switching, intelligent call handling and comprehensive messaging capabilities for small- to mid-sized businesses. The TeleVantage Software Developer Kit (SDK (Software Developer's Kit) See developer's toolkit and Windows SDK. SDK - Software Developers Kit (or "Software Development Kit"). ) allows businesses to add advanced computer-telephony capabilities, such as screen-pop on inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound calls and Web "click-to-call" buttons, to CRM systems or other applications. |
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