Artisoft's TeleVantage Wins CRM Excellence Award.Business Editors/High-Tech Writers CAMBRIDGE, Mass.--(BUSINESS WIRE)--June 3, 2003 Customer Inter@ction Solutions magazine recognizes achievements at Nationwide Home Loans Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFTC), developer of the first software-based phone system, today announced that Technology Marketing Corporation (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center (TM))'s Customer Inter@ction Solutions(R) magazine has bestowed its CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Excellence Award on TeleVantage(R) 5.0 for the improvements realized by Nationwide Home Loans. The annual award program honors products and services that have proven invaluable in helping their clients execute successful CRM strategies and maintain customer relationships from acquisition through retention. "Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , Chairman & CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , TMC. "Artisoft has demonstrated to the editors of Customer Inter@ction Solutions that TeleVantage has substantially improved the processes of their client's businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers." TeleVantage was honored for the significant improvements that the system has made at Nationwide Home Loans, a mortgage broker in Whittier, CA The advanced features of TeleVantage enabled Nationwide to efficiently handle more calls, increase productivity, expand their customer base and enhance overall customer satisfaction. With these enhancements, Nationwide has been able to generate over $100,000 in additional annual revenue "The cost savings were immediate and the value and features are endless," said Victor Sanchez
The previous claim is unfounded. , President of Nationwide Home Loans. "Winning this award is confirmation of the tremendous results achieved by customers like Nationwide Home Loans," said Steve Manson, president and CEO of Artisoft. "We're pleased to be recognized for our role in Nationwide's success, as it is indicative of the improvements that TeleVantage can bring to a business." Artisoft's TeleVantage is an affordable, flexible software-based phone system that combines rock-solid stability with the most advanced communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry available. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , comprehensive messaging, web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. , and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. About Artisoft Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About TMC(TM) Since 1972, Technology Marketing Corporation (TMC(TM)) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC publishes two magazines: Customer Inter@ction Solutions(TM) and Internet Telephony Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. (R), two online publications, Planet PDA (Personal Digital Assistant) A handheld computer for managing contacts, appointments and tasks. It typically includes a name and address database, calendar, to-do list and note taker, which are the functions in a personal information manager (see PIM). (TM) Magazine and BiometriTech(TM) Magazine, and a series of e-mail newsletters. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs(TM), and provide factual and unbiased product reviews. TMC also produces INTERNET TELEPHONY(R) Conference & Expo, Planet PDA(R): The Enterprise PDA Event and BiometriTech Conference & Expo. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com. |
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