Artisoft's TeleVantage Wins 2000 CRM Excellence Award.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--May 23, 2000 Software-Based Phone System Recognized for its Enhanced Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) Applications Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ASFT ASFT Airport Surface Friction Tester ) announced today that its TeleVantage(R) software-based phone system has received a 2000 CRM Excellence Award from Technology Marketing Corporation(TM), a leading publisher of CRM publications, including Call Center CRM Solutions and Communications Solutions. Leveraging its open, standards-based architecture, TeleVantage integrates computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration (CT) and contact management software to provide small to medium-sized businesses and corporate branch offices with an affordable, enhanced CRM solution to better manage customer relationships and develop new business opportunities. TeleVantage enhances the flow and sharing of real-time, vital customer information within a customer-focused business. When integrated with a businesses' preferred contact management solution, TeleVantage allows customer service, sales, and call center staff to prioritize and respond to customer calls more efficiently and intelligently. When a phone call comes in, the caller's contact information automatically pops up on the user's screen, providing instant access to the caller's customer record. The user can then manage the call in any manner including answer the call, put the caller on hold or send the caller to voicemail. In addition, calls can be initiated or returned by pointing and clicking on the phone number in the contact record. "Our editors selected Artisoft's TeleVantage for its originality and vision, as well as for the outstanding impression it has made in the CRM marketplace," said Rich Tehrani, president and group editor-in-chief of Technology Marketing Corporation. "The CRM Excellence award is designed to honor companies with innovative products that have furthered customer relationship management. We are pleased to award Artisoft's TeleVantage our highest honor in recognition of its exemplary contribution to the CRM industry." TeleVantage provides intelligent call management, ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. functionality, IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. , Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. capability and messaging features for up to 96 trunk lines and 264 extensions. It is a flexible, upgradeable, affordable software solution that operates on Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. systems and uses off-the-shelf computer, wiring and telephony hardware. TeleVantage enables PC users to see and hear voice messages, graphically manage their own calls and integrate phone and e-mail messaging. "Our decision to integrate CRM capabilities with TeleVantage has proven to be a valuable investment, and we are pleased that Technology Marketing Corporation has recognized these efforts in the CRM marketplace," said Steve Manson, senior vice president and general manager for Artisoft. "By harnessing the power of this open telephone system, customers can increase the value of their existing business applications. This integration is the next logical step in providing today's business Today's Business is a show on CNBC that aired in the early morning, 5 to 7AM ET timeslot, hosted by Liz Claman and Bob Sellers, and it was replaced by Wake Up Call on Feb 4, 2002. professionals with superior customer relationship management." About Artisoft Artisoft, Inc. (NASDAQ: ASFT) of Cambridge, Mass., is a leading developer of software-based phone systems for small- to medium-sized businesses and corporate branch offices. Artisoft's innovative software products have received more than 100 industry awards including "Product of the Year", "Best of Show" and "Editors' Choice" by PC Magazine, Network Magazine, VARBusiness, CT Magazine, Communications Solutions Magazine and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Magazine among others. The company distributes its products worldwide. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: This release may contain forward-looking statements that involve risks and uncertainties. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are the impact of competitive products and pricing, product demand and market acceptance risks, the presence of competitors with greater financial resources, product development and commercialization risks, costs associated with integration and administration of acquired operations, capacity and supply constraints or difficulties, the results of financing efforts and other factors detailed in the Company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q. Artisoft, TeleVantage and Visual Voice are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion