Artisoft's TeleVantage 3.0 Wins Product of the Year Award From C@LL CENTER Solutions Magazine.Business/Technology Editors CAMBRIDGE, Mass.--(BUSINESS WIRE)--Dec. 20, 1999 Artisoft(R), Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :ASFT ASFT Airport Surface Friction Tester ) announced today that its TeleVantage(R) 3.0 software-PBX phone system was awarded Product of the Year by TMC's C@LL CENTER Solutions Magazine, the original and most authoritative source on CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , e-commerce and teleservices. TeleVantage 3.0, the latest version of Artisoft's award-winning software-PBX, was chosen for its enhanced call center features, IP Telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. and Web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. capabilities. "Artisoft continues to be a forerunner in the highly competitive call center marketplace with its software-PBX product for small- to medium-sized businesses," said Rich Tehrani, Group Publisher, C@LL CENTER Solutions Magazine, and President of TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center . "TeleVantage 3.0 was chosen by our magazine for its call management features, including the latest in IP telephony capabilities and enhanced scalability, that ultimately help SMBs and corporate branch offices maximize productivity while controlling costs." TeleVantage 3.0 provides intelligent call management, ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. functionality, IP Telephony, Web browser capability and messaging features for up to 96 trunk lines and 264 extensions. It is a flexible, upgradable software solution that operates on Windows NT systems and uses off-the-shelf computer, wiring and telephony hardware. When synchronized with networked desktop PCs, TeleVantage enables PC users to see and hear voice messages, graphically manage their own calls and integrate phone and e-mail messaging. "This award further establishes TeleVantage 3.0 as the leading software-PBX product on the market," said Steve Manson, senior vice president and general manager for Artisoft's computer telephony group "With each new version of TeleVantage we continue to deliver reputable products to meet the increasing demands and expectations of our customers and make it possible for them to keep up with today's frequent technology changes." About Artisoft Artisoft, Inc. (NASDAQ: ASFT) of Cambridge, Mass., is a recognized leader in providing easy-to-use, affordable computer telephony and communications software solutions for small-to medium-size businesses. Artisoft's innovative software products have received more than 100 industry awards including "Product of the Year", "Best of Show" and "Editors' Choice" by PC Magazine, VARBusiness, Computer Telephony Magazine and CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Magazine among others. The company distributes its products in more than 100 countries around the world. For more information, please call Artisoft at 800-914-9985 or visit http://www.artisoft.com. "Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " Statement under the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995: This release may contain forward-looking statements that involve risks and uncertainties. Among the important factors which could cause actual results to differ materially from those in the forward-looking statements are the impact of competitive products and pricing, product demand and market acceptance risks, the presence of competitors with greater financial resources, product development and commercialization risks, costs associated with integration and administration of acquired operations, capacity and supply constraints or difficulties, the results of financing efforts and other factors detailed in the Company's filings with the Securities and Exchange Commission including its recent filings on Forms 10-K and 10-Q. Artisoft, TeleVantage and Visual Voice are registered trademarks of Artisoft, Inc. All other company and product names mentioned may be trademarks or registered trademarks of the respective companies with which they are associated. |
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