Artisoft, MAS and Alternate Access Partner for Innovative Communications Solution for Florists.Business Editors/High-Tech Writers CAMBRIDGE Cambridge, city, Canada Cambridge (kām`brĭj), city (1991 pop. 92,772), S Ont., Canada, on the Grand River, NW of Hamilton. It was formed in 1973 with the amalgamation of Galt, Hespeler, and Preston, all founded in the early 19th cent. , Mass. & DALLAS & RALEIGH, N.C.--(BUSINESS WIRE)--June 15, 2004 Uniting TeleVantage and Floral flo·ral adj. Of, relating to, or suggestive of a flower: a fabric with a floral pattern. flo Management System delivers comprehensive call center application to increase orders and improve service Artisoft(R), Inc. (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). : ASFT ASFT Airport Surface Friction Tester ), a leading provider of open systems IP-PBX and call center products, McShan Abner Systems (MAS), a leading developer of floral integrated management systems, and Alternate Access(R), specialists in converged communications, today announced the availability of AA MASLink(TM), a comprehensive and expandable Call Center application for florists. Designed by Alternate Access and MAS to match the workflow The automatic routing of documents to the users responsible for working on them. Workflow is concerned with providing the information required to support each step of the business cycle. demands of the highly competitive floral industry Floral industry is one of the major industries in many developing and underdeveloped countries. Floriculture as an industry began in the late 1800s in England, where flowers were grown on a large scale on the vast estates. , this solution combines TeleVantage(R), Artisoft's award-winning IP-PBX, with MAS Floral Management System. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers Artisoft, MAS and Alternate Access to promote the solution to their respective channels. Integrating the robust feature sets of TeleVantage and MAS Floral Management System, MASLink eliminates extra processing steps that cause delays in taking and fulfilling orders by phone, thus increasing the volume of calls a florist can handle efficiently and with better customer service. MASLink enables delivery tracking, screen-pops of important customer data on every inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound telephone call, complete inventory management through integrated order entry with POS (1) See point of sale and packet over SONET. (2) "Parent over shoulder." See digispeak. POS - point of sale cash-n-carry functions, graphical desktop call control with comprehensive messaging, and web browser The program that serves as your front end to the Web on the Internet. In order to view a site, you type its address (URL) into the browser's Location field; for example, www.computerlanguage.com, and the home page of that site is downloaded to you. capabilities. George K. Walker Florist in Winston-Salem, NC, installed the integrated system just prior to Mother's Day and was able to increase orders by 20% by processing more calls and reducing the average time agents were on the phone with customers from 4 minutes to 3 minutes. "We are very pleased, this system is so flexible," said Joe Hinson, president of George K. Walker Florist. "It seems that anything we want it to do, our new phone system can do." TeleVantage is an open systems IP-PBX that delivers unprecedented communications capabilities to medium-size businesses, branch offices and call centers. The flexible software-based feature set, including intelligent call management, unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , automatic call recording, graphical desktop call control and the comprehensive TeleVantage Call Center, is easy to customize and administer, allowing businesses to dramatically improve customer service and employee productivity. Built on industry standards and supported by world-class Intel(R) technologies, TeleVantage eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point focal point n. See focus. . "TeleVantage is already providing our florist customers with dramatic productivity and service improvements," noted Rob Black, Artisoft's Product Marketing Manager. "Now with MASLink, a florist's phone system, which is critical to their business, can become a competitive advantage." About Artisoft Artisoft, Inc. is a leading provider of open systems IP-PBX and call center products that deliver advanced functionality, flexibility, and value to medium-size businesses, branch offices, and call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com. About MAS McShan Abner Systems first introduced the MAS Solution in 2000. It was created specifically to address the intricacies, concerns and opportunities of the full service florist. The philosophy of MAS developers is to take a customer-centric approach to developing functionality of the product. With a combined 100 years of expertise in the florist business, this company has listened to and developed its products around an understanding of what florists need and what customers want. Examples abound in every aspect of the product from its robust delivery mapping system to its nationwide directory for customer address completion at point of sale to its delinquent delinquent 1) adj. not paid in full amount or on time. 2) n. short for an underage violator of the law as in juvenile delinquent. DELINQUENT, civil law. He who has been guilty of some crime, offence or failure of duty. payment system. About Alternate Access Alternate Access empowers service businesses to dramatically boost their productivity and customer service levels by delivering converged communications solutions - providing application development and integration of software-based telephone systems, fax, interactive voice response, speech recognition, web collaboration Working together on a project. See collaborative software. , call centers and Customer Relationship Management. Customers include banking, real estate, construction, staffing, florists, auto dealers and other service businesses. Alternate Access quickly gets to the core of how your business works and combines the convenience of your telephone with the intelligence of your computer-for bottom line results. Converged Communications for Competitive Advantage(SM). For more information, contact us at www.AlternateAccess.com or call toll free at 866-831-9273. |
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