Arrow Electronics Launches Partner Relationship Management System For All Arrow Enterprise Resellers in North America.

ENGLEWOOD, Colo. -- The North American Computer Products NACP group of Arrow Electronics, Inc. (NYSE:ARW) today announced that it is rolling out a major new partner relationship management system to all resellers belonging to its Enterprise Computing Solutions group, which consists of the following divisions: Enterprise Storage Solutions, MOCA, SBM and Support Net.

The new system, called Information Support Services, has been in the planning phase since 2003, and began rolling out to Arrow customers and suppliers in March 2004. Information Support Services will allow Arrow stakeholders (solution providers, suppliers and the Arrow sales force) to access all of their Arrow sales and marketing information from one user interface, which is an important feature because in Arrow's past this information has been segmented into separate databases based on division. Even though Arrow has customers and suppliers who work with multiple Arrow divisions, there was not a tool that brought relevant information across all divisions into one location -- until now.

Through the single interface, Arrow's solution provider customers will conduct many important business-producing activities, including opportunity management, creating sales and marketing plans, and accessing business intelligence such as historical sales data, sales level attainment, vendor certification, and organization member levels.

In addition, ISS is developing a seamless data exchange that will interface with other supplier PRM systems. This is an important feature because ISS will have the ability to "feed" information to the other PRM systems, allowing VARs to input sales and customer data once regardless of how many supplier PRM systems they are required to update.

"One of the most competitive benefits we have the ability to offer to our customers is information delivered to them in a form that helps them make decisions that impacts their ability to compete as effectively as possible," said Mike Long, president and COO, North American Computer Products, Arrow Electronics. "With the introduction of ISS, we have 'One Arrow,' a system with information served consistently from a unified database that helps our reseller partners more effectively leverage the power of Arrow's information to obtain a competitive advantage."

Solution providers will experience the following benefits from Information Support Services:

--Certification requirements and status so that solution providers do not experience any down time from expired certifications;

--Custom rebate and promotional information so that solution providers can make sales goals decisions in real time that help them reach the next level of rebates;

--Upgrade and service opportunity information so that solution providers seize lucrative service renewal opportunities as they arise;

--Access to a growing library of custom reports such as sales history by product segment and sub-segment so that resellers can clearly see their sales growth in product categories.

More than 700 Arrow solution providers are already using Information Support Services today with remaining customers to be added by Q3 2004. The full feature set of ISS will be fully rolled out by mid-2005.

About the North American Computer Products group of Arrow

Electronics

The North American Computer Products group of Arrow Electronics, Inc. (NYSE:ARW) is a leading distributor of enterprise and embedded computing systems to resellers and OEM customers in North America. Based in Englewood, Colo., the group is comprised of four divisions that make up Enterprise Computing Solutions (Support Net, SBM, MOCA, Enterprise Storage Solutions) and OEM Computing Solutions, which serves industrial OEMs and intellectual property-based companies. Visit all of our divisions at www.arrownacp.com.

Arrow Electronics is one of the world's largest providers of products, services and solutions to the electronic components and computer products industries.