Ardence enhances call center solution, offers High-Availability Option as add-on.Ardence, Inc. (formerly VenturCom, Inc.), a developer of software designed for enhancing control, dependability and management of Windows operating systems Operating systems can be categorized by technology, ownership, licensing, working state, usage, and by many other characteristics. In practice, many of these groupings may overlap. , has announced availability of Ardence 3.3 for call center desktops, servers and Windows embedded Inserted into. See embedded system. environments. Ardence software-streaming solutions aim at enabling companies to centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. IT management of both the operating system operating system (OS) Software that controls the operation of a computer, directs the input and output of data, keeps track of files, and controls the processing of computer programs. and applications while providing users with speed, flexibility and dependability at a cheaper cost than similar approaches. Available now, Ardence 3.3 comes in three editions: Ardence Desktop Edition; Ardence Server Edition; and Ardence Device Edition. This latest release includes enhanced active directory support; client personality; watch dog service; and support for PXE (Preboot EXecution Environment) An Intel Wired for Management (WfM) capability that enables a PC to boot from the server. It enables remote booting (boot the OS), remote emergency booting (boot a diagnostic program) and remote new system startup (boot the installation .99J. In addition to a number of key enhancements provided in Ardence 3.3, the company also unveiled a High-Availability Option for the company's Desktop and Server editions to insure uninterrupted system and application accessibility within the call center and beyond. Combined with in-put/out-put services, the High-Availability Option allows users to balance the load on servers currently running Ardence, and it offers a fully redundant way to support the infrastructure and provide CSRs with assurance that their applications are running accurately and consistently. www.vci.com |
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