Architech and CCMI Partner to Introduce Industry's First VoIP Customer-Experience Testing Service; Architech and CCMI Target Only 'Customer Touch Points'.RESTON, Va. -- Architech Corp. today announced that it is partnering with CCMI CCMI Center for Communications Management Information CCMI Capital Consulting and Management, Inc. CCMI Corporate Content Management Infrastructure , the Center for Communications Management Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives connected with an Information, to offer Voice over Internet Protocol See Internet and TCP/IP. (networking) Internet Protocol - (IP) The network layer for the TCP/IP protocol suite widely used on Ethernet networks, defined in STD 5, RFC 791. IP is a connectionless, best-effort packet switching protocol. (VoIP) Customer-Experience Testing. The Architech/CCMI offering is the industry's first to move beyond traditional testing of voice quality by technical metrics metrics Managed care A popular term for standards by which the quality of a product, service, or outcome of a particular form of Pt management is evaluated. See TQM. such as packet loss and latency to measure factors in terms more meaningful to a service provider's VoIP customers. The goal is to help VoIP providers assess their operational performance end-to-end and evaluate effectiveness and efficiency across internal staff, integral vendors and business processes. Architech/CCMI VoIP Customer-Experience Testing examines six key "customer touch points" in a VoIP provider's service lifecycle: preorder, ordering, provisioning, usage, billing and customer service. Architech and CCMI order, implement and use services just as a customer would and evaluate service performance for calls placed between VoIP users VoIP User is a community driven and financed SIP based VoIP network. The projects aim is to introduce people to the concept of VoIP by allowing members to experiment with SIP and IAX2 devices. and between VoIP and traditional wireline and wireless users. "These tests are designed to provide useful insights into a VoIP customer's experience," said George David George David is the Chairman and Chief Executive Officer of United Technologies Corporation. David was elected UTC’s President in 1992 and Chief Executive Officer in 1994. He joined UTC’s Otis Elevator subsidiary in 1975 and became its President in 1986. , president of CCMI. "We will deliver information that the VoIP provider can use to make significant enhancements across the operational environment, ultimately decreasing customer churn and improving competitive positioning." Benchmark testing of the Architech/CCMI offering was performed with a leading VoIP provider, revealing that the provider's online ordering process was easier and quicker than provisioning service through retail outlets retail outlet n → punto de venta retail outlet n → point m de vente retail outlet retail n → and illuminating problems in service installation and billing. "We concentrate solely on the customer's experience. Only those business processes that the customer encounters directly are evaluated," said Joe Tedesco, chief executive officer (CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. ) of Architech. "Because our VoIP Customer-Experience Testing is so tightly focused, service providers can use the targeted intelligence gleaned to make immediate enhancements to their processes." Architech/CCMI VoIP Customer-Experience Testing is available immediately through either company. Contact Dick Davies, Director of Customer Solutions for Architech Corporation, 202-331-4386, ddavies@architech or Glenn Powell, Director of Product Development for CCMI, 301-287-2383, gpowell@ccmi.com About CCMI Founded in 1971, CCMI is the telecom industry's leading source for telecom information and applications. CCMI's products and services help thousands of telecom providers and end-users, in the US and abroad, compete effectively, meet deadlines, cut costs and work smarter. From industry standard telecom databases to the most comprehensive online repository of rate and tariff documents, to the most flexible network design and pricing application on the market -- CCMI delivers reliable information & innovative, practical solutions. More information on CCMI's conferences, products, and services can be found at www.ccmi.com. About Architech Architech (www.architechcorp.com) has developed business solutions for local and national providers including Verizon, Telegea and CCMI. Working across operations, product marketing and finance organizations, Architech delivers quantifiable return on investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ) and tactical solutions for a variety of telecommunications business problems. The company specializes in defining the specific needs of clients and developing user-friendly solutions that blend with existing business processes (the way you do business). Architech's proven rapid iteration One repetition of a sequence of instructions or events. For example, in a program loop, one iteration is once through the instructions in the loop. See iterative development. (programming) iteration - Repetition of a sequence of instructions. analysis and development ensure clients' business objectives are achieved in weeks, not years. |
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