Aradiant to Provide RemoteMDx Customers With Emergency Support and Service for Personal Security Systems.

Business Editors/High-Tech Writers

SAN DIEGO--(BUSINESS WIRE)--Oct. 29, 2002

Aradiant Corp., a leading provider of personalized, outsourced customer care, technical support and wireless messaging services, today announced an agreement with RemoteMDx to create the nation's first Personal Telematics Service, designed to provide in-bound emergency call assistance, support and information services for customers using RemoteMDx's GPS-enabled wireless personal security and safety systems.

The Personal Assistance Link (PAL) Service Center provided by Aradiant is linked to patented RemoteMDx devices that integrate cellular and GPS technologies. In addition, Aradiant's PAL Service Center has mapping, vital security and travel databases to assist customers. RemoteMDx's patented devices are able to transmit the ID and location of the caller to an Aradiant PAL Agent and establish a two-way voice channel on a 24-hour, 7-day basis. The Agent can then assist the caller in determining their exact location, and then assure that they receive any emergency or non-emergency assistance, as required.

"We are very excited about the opportunity to assist RemoteMDx's customers with this unique personal security and safety service," said Linda G. Noda Hobbs, president and CEO of Aradiant Corp. "Our Personal Assistants will provide RemoteMDx customers with the highest level of service designed to assist them during both critical emergency and non-emergency situations."

"We selected Aradiant because of their national reputation as a premier provider of quality services," said Brian Boling, officer of RemoteMDx. "Our customers will often contact a PAL Agent in a time of great personal crises such as an auto accident or serious health issue, so it was critical that we selected a service partner that could professionally handle any situation. Aradiant has certainly met and exceeded our expectations."

About RemoteMDx

RemoteMDx's mission is to help people manage their security and health while they are mobile. As the first step, RemoteMDx has created the nation's first Personal Telematics Service. While a number of vehicle centric telematic centers have been built over the past few years, RemoteMDx and Aradiant have partnered to build the first center focused on location based products and services for people as well as vehicles.

RemoteMDx has created two service packages for its customers. The Personal Security Plan provides the customer with safety and security features such as dispatch of police, ambulance and fire anywhere in the U.S. PAL Agents can also locate the nearest hospital or veterinary clinic based on the customers' current location. PAL Agents can also contact the customers Roadside Assistance Provider, or, if the customer does not have an established Roadside Assistant plan, their PAL Agent will locate and dispatch the nearest one right to the exact location of the customer.

The Personal Security Advantage Plan provides customers all the features and benefits of the Personal Security Plan, but adds numerous travel services. Customers receive driving directions to virtually any destination in the U.S., including the closest restaurant (15 classifications to choose from), hotels, motels, campgrounds, ATM's or banks, gas stations, auto repair shops, libraries, post office, schools and universities. PAL Agents can also connect callers with Registered Nurses to assist with medical issues. Advantage Plan customers can also receive Virtual Switchboard Services and National 411 Directory Assistance to contact family and friends via their device. For more information on RemoteMDx services, call 800/584-4176 or visit www.remotemdx.com.

About Aradiant Corp.

Aradiant Corp. integrates highly skilled professionals with state-of-the-art technology to provide innovative customer care solutions that enable companies to more effectively communicate inside and outside their organizations. Companies rely upon Aradiant's products to provide their customers with interactive, value-added services. Aradiant's 24/7 contact center and company headquarters are based in San Diego.

Aradiant Corp. is a leading provider of personalized and cost-effective customer care, technical support, and wireless messaging services. Aradiant provides clients with live-agent, outsourced customer service through a variety of communication channels including toll-free numbers, e-mail, live chat, voice-over-Internet, and collaborative browsing, all 24/7, 365 days a year. Aradiant also offers reports on customer interaction and purchasing trends to assist companies in increasing sales, profitability, and customer loyalty. For more information please visit www.Aradiant.com or call 858/505-4368.