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Aqua Changes Customer Service Number for Approximately 360,000 Pennsylvania, New Jersey and New York Residents.


The New "877" Number Effective Today

BRYN MAWR, Pa. -- Approximately 360,000 residents served by Aqua Pennsylvania, Inc., Aqua New Jersey, Inc. and Aqua New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of
 Inc. will be dialing a new number for customer service and water emergencies beginning today.

The change from the current 800 number to the new "877" number will create full redundancy for Aqua's call centers that handle queries from each of its 13 state operations. The company's call center, located in Bryn Mawr, Pennsylvania Bryn Mawr is a census-designated place (CDP) in Lower Merion Township, Montgomery County, Pennsylvania, just west of Philadelphia along Lancaster Avenue (US-30) and the border with Delaware County.  will handle customer calls from western, central and northeastern Pennsylvania, New Jersey and the West Chester County area of New York. The Bryn Mawr call center already takes calls from more than one million residents in southeastern Pennsylvania.

The new toll-free number for Aqua customer service is 877.WTR WTR Water
WTR Writer
WTR Wait To Restore
WTR Wireless Technology Research
WTR Walker, Texas Ranger (TV show)
WTR Western Test Range
WTR With-The-Rule Astigmatism
WTR Working Time Regulation (UK) 
.AQUA, which translates numerically to 877.987.2782, The new number is to be used by customers for routine customer service inquiries as well as to report water emergencies.

Aqua Vice President, Public Affairs and Customer Operations Chris Franklin said the number was chosen intentionally. "The WTR is actually the New York Stock Exchange New York Stock Exchange (NYSE)

World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City.
 ticker for our parent company, Aqua America, and of course the last four digits translate alphabetically to our brand name, Aqua," explained Franklin. "While it can be harder to dial by letters than numbers, it is often easier to remember phone numbers that are associated with letters--particularly when they can be pronounced."

Franklin said misplaced mis·place  
tr.v. mis·placed, mis·plac·ing, mis·plac·es
1.
a. To put into a wrong place: misplace punctuation in a sentence.

b.
 calls to the old phone number will be forwarded to the new number for a period of time, but encouraged customers to begin using the new number immediately. The new phone number will be prominently displayed on every customer bill for convenience.

Aqua Pennsylvania, Aqua New Jersey and Aqua New York are subsidiaries of Aqua America, the largest U.S.-based publicly traded water company, serving approximately 2.8 million residents in North Carolina North Carolina, state in the SE United States. It is bordered by the Atlantic Ocean (E), South Carolina and Georgia (S), Tennessee (W), and Virginia (N). Facts and Figures


Area, 52,586 sq mi (136,198 sq km). Pop.
, Virginia, Pennsylvania, Ohio, Illinois, Texas, Florida, New Jersey, Indiana, Maine, Missouri, New York, and South Carolina South Carolina, state of the SE United States. It is bordered by North Carolina (N), the Atlantic Ocean (SE), and Georgia (SW). Facts and Figures


Area, 31,055 sq mi (80,432 sq km). Pop. (2000) 4,012,012, a 15.
.

WTRG
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Copyright 2007, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Feb 5, 2007
Words:329
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