Aptex Software Announces SelectResponse 3.0 for Personalized Customer Interaction and Response.SAN DIEGO--(BUSINESS WIRE)--Nov. 2, 1998-- Provides Virtual Support Team Including Dispatcher Software that determines what pending tasks should be done next and assigns the available resources to accomplish it. It may execute other programs or generate a list for human operators to follow. See scheduler. , Agents, Advisors and Salesforce; Integrates with Adante 2.0 Aptex Software Inc., a leading provider of personalized customer interaction software and subsidiary of HNC (HNC Software Inc., San Diego, CA) A software company that specialized in products that detect credit card fraud, manage merchant risk, automate lending decisions and home valuations and manage retail inventories. Founded in 1986 by Robert Hecht-Nielsen and Todd W. Software Inc., today announced a major upgrade of its industry-leading SelectResponse solution to enhance and automate responses to high volumes of call center and Internet-based customer inquiries. SelectResponse 3.0 incorporates new functions that serve as a "virtual support team" to improve the quality, personalization and throughput of responses to real-time customer inquiries via email, call centers, web pages and chat rooms. The upgrade also features an easy-to-use Java-based interface and provides for seamless integration An addition of a new application, routine or device that works smoothly with the existing system. It implies that the new feature or program can be installed and used without problems. Contrast with "transparent," which implies that there is no discernible change after installation. with the Adante 2.0 email workflow application A workflow application is where various applications, components and people must be involved in the processing of data to complete an instance of a process. For example, consider a purchase order that moves through various departments for authorization and eventual purchase. from Genesys Telecommunication Laboratories Inc. Companies typically report that at least 50% of their incoming messages can be responded to automatically -- without the need for live customer support -- upon installation of SelectResponse. Current customers include Pacific Bell Internet Services, SURETRADE Inc., Charles Schwab Charles Schwab can refer to:
"The difference between good companies and great companies can be seen in how well they take care of their customers," said Allen Bonde, director of advisory services advisory services advisory services provided to the public, in their capacity as owners and managers of animals, are an important part of veterinary science. They may be provided by government bureaux, by commercial companies who deal in pharmaceuticals or animals or animal at The Extraprise Group, a leading e-business analyst and systems integration firm. "With much of this interaction taking place via email and over the Internet, the Internet, the, international computer network linking together thousands of individual networks at military and government agencies, educational institutions, nonprofit organizations, industrial and financial corporations of all sizes, and commercial enterprises demand for more automated, yet personalized, communication has never been higher. SelectResponse 3.0 is well positioned to address this need and provides a full-service solution to companies that are committed to establishing long-lasting relationships with their customers." The new release includes an integrated GUI (Graphical User Interface) A graphics-based user interface that incorporates movable windows, icons and a mouse. The ability to resize application windows and change style and size of fonts are the significant advantages of a GUI vs. a character-based interface. that significantly improves ease of use for document response management including new text detection, response category management, action management and personalized response template creation. The SelectResponse 3.0 Virtual Support Team includes modules for skill-based routing (Virtual Dispatcher), automated response (Virtual Agent), enhanced support productivity (Virtual Advisor), and automated sales offers based on the content and context of the incoming message (Virtual Salesforce). "SelectResponse 3.0 enables customers to leverage two leading customer email management solutions to offer a strong mix of automation and personalized responses," said Pavita Howe, director of marketing strategies at Genesys. "By combining Adante's proven routing, tracking and reporting capabilities for messages that require personalization with Aptex's sophisticated content analysis and auto-response technology, SelectResponse 3.0 provides an integrated solution to companies that need to reduce costs and improve their level of customer service." About Aptex Software Inc. Aptex Software Inc. develops intelligent client/server software that mines content to automate electronic customer interactions. Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
Using proprietary Content Mining(TM) technology including neural networks and a Context Vector(TM) data model, Aptex solutions "learn" relationships between unstructured information and correlates real-time action based on predictive behavior and trends. Aptex customers are faced with addressing the business-critical needs of electronic commerce, high technology, financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. and the retail industry. With headquarters in San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , Aptex Software Inc. is a subsidiary of HNC Software Inc. (Nasdaq:HNCS HNCS Host Naval Computer System HNCS Host Navy Combat Systems ), a world leader in the development and delivery of predictive software solutions in client/server environments. HNC provides innovative predictive software systems in the financial services, retail, insurance information, electronic commerce and telecommunication markets. For more information about HNC Software Inc., visit www.hnc.com or contact Jane Leonard at HNC Software Inc., 5930 Cornerstone Court West, San Diego, CA 92121; phone 619/799-8376; email jll@hnc.com. All trademarks are the property of their respective owners. |
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