Aptela Unveils Enhanced VoIP Service with Call Center Functionality.MCLEAN, Va. -- Aptela, the leading provider of Internet-based communications technology Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry , has unveiled its enhanced communications service offering, a powerful VoIP service with call center functionality. The service, called Aptela Dispatch, is an automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. call distribution (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) service that allows business customers to recognize, answer and route incoming calls, enabling powerful real-time communications for sales and support team management. At the Call Center Demo & Conference in Orlando, Fla., May 15-17, Aptela will host a demonstration of business VoIP and hosted PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). enhanced features, including Aptela Dispatch, interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), find-me/follow-me, multi-tiered and unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. and virtual conferencing See teleconferencing. . Aptela Dispatch offers call queue functionality including transfers, recordings and monitoring. With eight unique call distribution strategies, queues are set to automatically distribute incoming calls to the first available live agent or operator, a recorded message or IVR system. In addition, Aptela can integrate mobile, remote and distributed staff within queues and call distribution. "With the introduction of Aptela Dispatch, a whole new range of customers will gain access to functionality previously reserved for the largest call centers and budgets," said Howard Friedman, Aptela's president and chief executive officer. "Aptela is adding hundreds of new customers a month, delivering the benefits of advanced VoIP technology to a diverse range of businesses. Many of these businesses will benefit from advanced ACD capabilities for their sales and support teams, and we can also meet the demands of a whole new range of small, medium and virtual call center operators who will gain immediate advantages from Aptela's ease of deployment, instant right-sizing and superb price-performance." To meet with Aptela at the conference or to arrange a demonstration of Aptela's services, please contact Meredith Bove at 703-287-7802 (w) or 202-297-4957 (m), or by email at mbove@sheahedges.com. About Aptela Aptela is a leading business VoIP and hosted communications provider, delivering unique capabilities for today's mobile, always-on world with no maintenance hassles, unmatched flexibility and superb ease of use. Aptela not only provides more power and better value than traditional phone systems but raises the bar over IP Centrex A telephone service in which an IP-based PBX is located in the telephone company's facilities. It connects to the customer via the LAN rather than by telephone wires. IP CENTREX offers voice over IP and other IP-based services as well as connectivity to the regular telephone system (PSTN). and other hosted options with an unmatched blend of cutting-edge technology and proven reliability. Aptela serves businesses of all sizes via its own branded Aptela service, white label solutions and channel partnerships with a select group of telecom- and IT-focused resellers. More information about Aptela and its services can be found at www.aptela.com. |
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