Apropos Technology Provides Technical Support Call Center Solutions to VERITAS Software.MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--July 29, 1999-- Apropos Version 4 Installed in VERITAS Software's Florida and U.K. Call Centers to Enhance Technical Support Capabilities Apropos Technology, the leading provider of enterprise call center management applications, and VERITAS(R) Software Corporation (Nasdaq:VRTS VRTS Veritas Software (stock symbol) VRTS Verification Requirements Tracking System ), the industry's leading enterprise-class application storage management software provider, today announced that VERITAS Software Veritas Software Corp. was an international software company that was founded in 1983 as Tolerant Systems, renamed Veritas Software Corp. in 1989, and merged with Symantec in 2005. It was headquartered in Mountain View, California. has chosen Apropos Technology's call center solution for its technical support department. Apropos Version 4 has been operational in VERITAS Software's call center in Heathrow, Fla. since mid-April and is expected to go live in the United Kingdom early this fall. Apropos Version 4 provides fully integrated multimedia capabilities that enable call center agents to view and respond to all types of inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound interactions - from live calls to Web callback The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection requests -- in a single multimedia queue. In addition, Apropos Version 4 provides call center managers with real-time information on all interaction types to better manage, control and report on call center activity. With Apropos Version 4 Total Interaction Management solution, businesses can dramatically improve how they provide customer service with documented productivity gains of up to 50 percent. Apropos Version 4 is a client/server call center solution that combines intelligent call and message distribution, interactive voice response, smart desktop messaging, real-time supervisory capabilities and cradle-to-grave interaction reporting -- all from one integrated offering. VERITAS Software is using Apropos' solution to handle voice calls and has future upgrades planned to utilize Apropos Version 4's E-Mail, Voice Mail and Web capabilities. The systems integrate with a Nortel switch platform and will be utilized to manage incoming customer interactions using skills-based routing, database routing and multi-media queues within VERITAS Software. "This is another major state-of-the-art technology purchase for VERITAS Software's call center," said Michael Wentz, vice president of worldwide technical support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services , VERITAS Software. "The Apropos solution is an enabling technology that allows our technical support staff to be more proactive and more responsive to our customers. "For example, agents have the ability to view, on their Desktop, all calls in their respective queues and select the calls that best match their specific skills. In addition, Apropos technology affords us a new level of flexibility in staffing our call center. Agents are no longer required to be located in close proximity to the telephone switch and in fact, can be located anywhere worldwide. As we enhance our follow-the-sun support capabilities, Apropos technology will be a critical component for seamlessly linking our call centers together into one global system." "VERITAS Software's investment in this technology reinforces Apropos' solid relationship with VERITAS Software," said Jim Nelson For other uses, see Jim Nelson (disambiguation). Jim Nelson is a Democratic politician running for the U.S. Congress in the state of Georgia's First U.S. House District. , Apropos' Vice President, Sales. "We look forward to providing a flexible, long-term solution for VERITAS Software and its customers by helping increase productivity and enhancing customer service." About Apropos Technology Apropos Technology develops and markets enterprise-class call center management applications that enhance the value of existing customer communication systems and native front and back office business applications through the seamless management of customer interactions and call center resources. Apropos' Total Interaction Management (TIM TIM Timothy TIM Technical Interchange Meeting TIM Transient Intermodulation Distortion TIM Time Is Money TIM The Invisible Man (movie) TIM Telecom Italia Mobile (Italian cellular provider) (tm)) system provides an integrated suite of switch-independent call center applications, including softACD, intelligent call and message distribution, interactive voice response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ), sophisticated CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. capabilities, real-time resource management and advanced decision support capabilities -- all in an open standards-based Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. environment. It provides the capability to route, manage, track and alarm on all interactions that enter the call center. Apropos, headquartered in Oakbrook Terrace, IL, has delivered more than 100 systems to major Fortune 500 companies around the globe. Additional information about Apropos and its products can be found on the World Wide Web at http://www.apropos.com. About VERITAS Software For enterprise customers that demand the continuous availability of business critical information, VERITAS Software Corporation (Nasdaq:VRTS), the industry's leading enterprise-class application storage management software provider, ensures information availability from business-critical applications by delivering integrated cross-platform storage management software solutions. The Company's products enable Business Without Interruption and are designed to protect, access and manage business-critical application information. VERITAS Software products are delivered through a worldwide direct sales force and a network of resellers and OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and partners in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe, Asia-Pacific and Japan. The company's corporate headquarters is located at 1600 Plymouth Street, Mountain View, CA 94043. Telephone 650/335-8000. Fax 650/335-8050. email vx-sales@veritas.com. WWW WWW or W3: see World Wide Web. (World Wide Web) The common host name for a Web server. The "www-dot" prefix on Web addresses is widely used to provide a recognizable way of identifying a Web site. site: http://www.veritas.com/. This press release may include estimates and forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 27A of the Securities Act of 1933 and 21E of the Securities and Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties, including the timely development and market acceptance of products and VERITAS' ability to appropriately distribute its products, that could cause actual results the Company achieves to differ materially from such forward-looking statements. For more information regarding potential risks see the "Risk Factors" section of our most recent reports on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. and Form 10-Q Form 10-Q See 10-Q. on file with the SEC. VERITAS is a registered trademark of VERITAS Software Corporation in the US and other countries. The VERITAS logo and Business Without Interruption are trademarks of VERITAS Software Corporation in the US and other countries. Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. |
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