Apropos Technology Names Jody P. Wacker as Vice President of Marketing.OAKBROOK TERRACE, Ill.--(BUSINESS WIRE)--Aug. 25, 1997-- AT&T Executive Joins Leading CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. Company Apropos Technology, Inc., the leading developer of Total Call Center Management(TM) (TCCM TCCM Transfer Case Control Module (automotive) TCCM Technical Committee on Computational Medicine (IEEE Computer Society) ) software, announced the appointment of Jody P. Wacker Wacker may refer to:
"Jody's addition to the senior management team represents another major milestone for Apropos. She brings with her a great deal of knowledge and experience in the call center industry that will help us as we rapidly expand our business into new markets," stated Kevin G. Kerns Kerns is a municipality in the canton of Obwalden in Switzerland. It has a population of c. 5,200. , President of Apropos. "With Jody on board to raise the market awareness of Apropos and its products, we are poised to dramatically increase our market share in the client/server call center market," says Kerns. Ms. Wacker is a recognized professional in the call center industry as evidenced by her recent selection as "Pioneer of the Year" by Call Center Magazine. In the 15 years prior to joining Apropos, Wacker worked for AT&T, where she held positions in Inbound Services product development, Communication Services Strategy, and Toll Free Services (O.Eng. Law) such feudal services as were not unbecoming the character of a soldier or a freemen to perform; as, to serve under his lord in war, to pay a sum of money, etc. See also: Free product management. In her most recent assignment as National Marketing Director for AT&T Call Center Solutions, Jody was responsible for the development and implementation of AT&T's family of solutions designed to make call centers more efficient and profitable. "The call center industry is growing at an exponential rate and Apropos' TCCM solution has all the ingredients necessary to satisfy the growing demands on call center managers today," commented Wacker. "Enterprises today are required to service customers on their terms: anytime, anyplace an·y·place adv. To, in, or at any place; anywhere. See Usage Note at everyplace. Adv. 1. anyplace - at or in or to any place; "you can find this food anywhere"; (`anyplace' is used informally for `anywhere') anywhere , and through any media. Apropos' TCCM solution makes that leap for the call center in a seamless, "all-in-one" enterprise solution. I am thrilled to join Apropos and bring this message to the marketplace so that more call center managers can see a clear path to becoming profit centers for their businesses," says Wacker. Apropos Technology, Inc. (formerly Teledata Solutions, Inc.) develops and markets the leading client/server Total Call Center Management(TM) System (TCCM) on the market. Call Link, the cornerstone of Apropos' product offering, is an integrated, "all in one" total call center management system that provides both switch and network independence across single or multiple centers within a business enterprise. The system links corporate telephone systems, networks, and databases with existing third party business applications such as customer service, help desk, and sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists. . With over fifty major customers, including 3Com (US Robotics US Robotics - U.S. Robotics, Inc. ), Pfizer, Pepsi Cola, Nestle, and Seagate, Apropos has established itself as the leader in TCCM solutions. EDITOR'S NOTE Editor's Note (foaled in 1993 in Kentucky) is an American thoroughbred Stallion racehorse. He was sired by 1992 U.S. Champion 2 YO Colt Forty Niner, who in turn was a son of Champion sire Mr. Prospector and out of the mare, Beware Of The Cat. Trained by D. : There is an "at" symbol following "michelle.edelman" and "greenberga" in the e-mail addresses See Internet address. e-mail address - electronic mail address listed below. This symbol may not show properly in some systems. CONTACT: Apropos Technology Michelle Edelman, 630/472-9600 E-mail: michelle.edelman@apropos.com or Ruder-Finn Amy Greenberg, 312/644-8600, ext. 417 E-mail: greenberga@ruderfinn.com |
|
||||||||||||||

Printer friendly
Cite/link
Email
Feedback
Reader Opinion