Apropos Technology Introduces Apropos for Credit Unions.OAKBROOK TERRACE, Ill. -- Apropos Extends its Industry-Leading Call Center Communications Management Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization, and between organizations; it also includes the organization and dissemination of new communication directives connected with an Capabilities to the Credit Union Industry By Introducing New Apropos for Credit Unions Product Bundle Apropos Technology (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :APRS APRS Automatic Position Reporting System APRS Automatic Packet Reporting System (GPS technology) APRS Automated Position Reporting System APRS Amateur Position Reporting System APRS American Parks and Recreation Society ), a leading provider of call center communications management solutions, today announced the general availability of Apropos for Credit Unions(TM), a new product and services bundle for its award-winning Multi-Channel Interaction Management Suite engineered specifically for credit unions. This product enables credit unions to deliver exceptional service to members, with a focus on member loyalty and asset growth. The Apropos for Credit Unions bundle puts the advanced capabilities of the Apropos product suite within reach of all existing credit union member services call centers that would like to provide exceptional, cost-effective member service using the industry's leading "all in one" call center communications management solution. Apropos for Credit Unions has been developed and configured con·fig·ure tr.v. con·fig·ured, con·fig·ur·ing, con·fig·ures To design, arrange, set up, or shape with a view to specific applications or uses: to meet the specific needs of credit unions. The solution provides the multi-channel interaction management capabilities credit unions need in their member service centers to increase both member loyalty and their asset base, while at the same time reducing member support costs. Apropos for Credit Unions provides credit unions with a comprehensive set of real-time management and historical reporting tools, enabling them to optimize optimize - optimisation their service center operations and business processes according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. their own business rules. For instance, using Apropos, a credit union contact center can prioritize pri·or·i·tize v. pri·or·i·tized, pri·or·i·tiz·ing, pri·or·i·tiz·es Usage Problem v.tr. To arrange or deal with in order of importance. v.intr. and intelligently route voice, e-mail, Web or fax contacts. This can ensure that, by rule, any and all contacts made by the credit unions' most significant members are responded to first and by the most appropriate member services representative. The product also provides guaranteed e-mail response times, and supports live assistance over the Internet for loan completion and other services. Andy Matthews, Apropos Vice-President of Marketing , said, "With Apropos for Credit Unions, a member service center can become an engine of business growth and no longer simply a cost of doing business. Apropos for Credit Unions demonstrates Apropos' commitment to the credit union marketplace. Apropos has served the credit union industry for many years and understands its special needs well. By introducing this new bundle specifically for credit unions, Apropos has distilled its best-practice expertise into a product all credit unions can afford and use." Marianne Stewart, Contact Center Manager at Newtown Square, PA-based Atlantic Credit Union, said, "We take a high-touch approach with our members. Apropos enables our agents to serve our members quickly and accurately and allows us to follow a first call resolution strategy. Through the use of Apropos' queuing The process of lining up events in the order you want them processed. Whether it refers to packets in an IP network that search for the most optimal path to their destination, or telephone callers sitting in a "hold queue" waiting to be answered, queuing means the same thing: deciding on technology, we now have the capability to provide both sales and service to our members from a single center. By setting up multiple queues we can provide different services, and service levels, depending on who is calling and what they are calling about. Now, we can easily provide the right level of support to our most profitable members, while also providing members with sales information about all of our product lines. Apropos also streamlines the management of our call center; just a click and a drag can change the staffing setup See BIOS setup and install program. in seconds." Atlantic has assets under management Assets Under Management (AUM) is a term used by financial services companies in the mutual fund and money management or investment management business to gauge how much money they are managing. of just under $300 million and serves over 33,000 members in the greater Philadelphia and Mid-Atlantic Regions. Availability and Pricing Apropos for Credit Unions(TM) is available now through Apropos and its authorized au·thor·ize tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es 1. To grant authority or power to. 2. To give permission for; sanction: reselling partners. Additional information is available at www.apropos.com. The fully-bundled base 20-seat package includes all of the product licenses and professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. needed to get a credit union up and running on the system. Pricing information is available on request. About Atlantic Credit Union Atlantic Credit Union serves over 33,000 members in the greater Philadelphia and Mid-Atlantic Regions. Atlantic Credit Union's assets under management totaled just under $300 Million in 2003. Based in Newtown Square, PA, Atlantic Credit Union was founded 1936. About Apropos Technology Apropos Technology, Inc. (NASDAQ:APRS) provides software applications to enable contact centers to efficiently manage voice, e-mail, web chat and fax communications, through an open, infrastructure-independent and highly scalable application suite. This application platform enables companies to personalize per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. and intelligently manage all of their customer, employee, and vendor interactions, thereby reducing costs, improving communications and operating efficiency, and increasing overall revenue opportunities. The solution intelligently classifies, prioritizes, routes and reports on each business interaction, based on the value of each interaction, across a variety of communications media, including Voice, E-mail, Web, Fax, and Voice over IP (VoIP). The company's award-winning solution has received seven (7) US patents for call center related technology inventions, including a patent on the concept of blending multi-channel communications into a single, universal queuing system. Apropos Technology serves over 300 clients worldwide from its Corporate headquarters in Oakbrook Terrace, IL, and from its European headquarters in the United Kingdom. Additional information about Apropos and its products can be found at http://www.apropos.com. The Apropos Technology statements contained in this press release that are not purely historical are forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Apropos Technology's expectations, anticipations, goals, beliefs, targets, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding product introduction and acceptance, future sales, sales growth and sales channels, profitability and results, gross margins and financial stability. These forward-looking statements are subject to various risks and uncertainties as more fully set forth under the caption "Risk Factors Associated with Apropos' Business and Future Operating Results" in Apropos Technology's Annual Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the year ended December 31, 2003, as filed with the Securities and Exchange Commission. Apropos Technology's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements; Apropos Technology makes no commitment to disclose any revisions to forward-looking statements, or any facts, events or circumstances CIRCUMSTANCES, evidence. The particulars which accompany a fact. 2. The facts proved are either possible or impossible, ordinary and probable, or extraordinary and improbable, recent or ancient; they may have happened near us, or afar off; they are public or after the date hereof here·of adv. Of this. hereof Adverb Formal or law of or concerning this Adv. 1. hereof - of or concerning this; "the twigs hereof are physic" that may bear upon forward-looking statements. |
|
||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion